Viorel Moglan

• Reporting directly to CEO;
• Responsible to prepare Gothaer's claims operations for merger with Allianz - Tiriac;
• Managing End to End claims handling process for different LoBs (first notification of loss, assessment, settlement);
• Develop and implement strategy for claims costs reduction;
• Improvement of existing operations process in order to increase handling speed and efficiency;

Achievements

• Due to good mix of strategy and execution, together with my team, manage to reduce costs by over 8 mil RON in 7 month;
• Develop and implement a data tool that set the foundation for a more efficient way to steer operations;
• Improve average claims handling time with 32%;
• I managed to keep integrity of my team, despite uncertainty generated by a merger process;

• Manage End to End claims handling process for different LoBs (Travel, Appliance protection, MDDR, Micromobility, Medical Assistance etc)
• Deliver excellent support service for clients like: Amazon, Ebay, N26, Alibaba, Lime;
• Oversaw daily operations to ensure high levels of productivity;
• Evaluated report data to proactively adjust and enhance operations;
• Leading a team of 60 people and 5 direct reports.

• Managing a team of 6 direct reports and 112 indirect reports;
• Managing claims assessment process which is generating payments of EUR 135 mil. per year;
• Managing over 70 assessments centres in 41 counties;
• Working with Market Management to understand customers’ requirements and provide exceptional quality service;
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency;
• Implementing quality controls to check health of the process;
• Performed root cause analysis in deficient areas to identify and resolve central issues.

Achievements:

• Responsible for RPA implementation which generated a saving EUR 1 mil per year;
• Increasing cash settlement by 80% in 3 years which generated a cost saving of EUR 0.6 mil per year;
• Control cost of claim resulting in – 15% compared with market average;
• +39% productivity increase between 2016 - 2020;
• Implementing and managing the outsourcing process for claims assessment;

• Build new team of 12 professionals and reorganizing anti-fraud activity;
• Implementation of Group strategy and best practices.
• Develop collaboration with other departments in order to increase awareness.

Achievements:

• Average saving per year increased to EUR 2.5 mil;
• 3 people from my team were promoted to lead other teams in claims area;
• Implementation of new Anti-fraud tool, increasing detection rate by 10%;

• Played key role in development and launch of Compliance and Internal anti-fraud, providing research and development of training requirements and securing approval for implementation.
• Wrote policies and procedures and developed training programs for reviewing existing instructional processes.
• Managed quality programs to reduce compliance infringements.
• Established and cultivated productive relationships with regulatory bodies.
• Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.

Achievements:

• Implementation of AML IT tool;
• Average saving EUR 0.2 mil. per year;

• Responsible for case management.
• Collected documentation such as witness statements, video recordings and photographs to support case findings.
• Completed detailed background checks using investigation skills and databases.

• Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
• Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales .
• Find new market opportunities and develop Branch client portfolio.