Viorela Teca-Florea
Bucharest
Summary
Adaptable and creative professional experienced in problem-solving and quality assurance. Delivered impactful solutions through empathy, ingenuity, and rapid learning. Focused on driving continuous improvement and contributing to organisational success.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work history
Shuffler
Evolution
Bucharest, Romania
2024.05 - Current
- Coordinated and mentored team members, fostering skill development and collaboration.
- Supported team members during peak shifts to ensure smooth workflow and service continuity.
- Acquired new skills rapidly and integrated them into daily tasks to enhance team performance.
- Improved efficiency and productivity by learning new skills and providing ideas.
- Adapted quickly to fast changes and new responsibilities.
- Worked flexible hours, covering nights, weekends and bank holidays.
Volunteer
Accept
2022.05 - 2024.05
- Prepared premises and supplies for arriving guests, ensuring readiness and a welcoming environment.
- Ensured visitor and personnel adherence to safety procedures, minimising risk and enhancing safety culture.
- Coordinated crowd monitoring to proactively identify potential issues and maintain orderly group dynamics.
ICT Applications Support Officer
UniCredit Bank S.A.
Bucharest, Romania
2021.10 - 2022.03
- Logged and tracked issues daily using ticketing system and CRM software to ensure timely resolution.
- Facilitated continuous communication within department to promptly address and resolve issues.
- Prepared case updates and handled Microsoft Office tasks to support team collaboration.
Education
High-school Diploma - Mathematics and Computer Science
Highschool "Ion Mihalache"
Topoloveni, Arges 2014.09 - 2018.06
Skills
- Quality assurance
- Problem resolution
- Rapid learning
- Ingenuity and adaptability
- Empathy and creativity
- English language
Languages
English
Advanced
References
References available upon request.
Timeline
Shuffler
Evolution
2024.05 - Current
Volunteer
Accept
2022.05 - 2024.05
ICT Applications Support Officer
UniCredit Bank S.A.
2021.10 - 2022.03
High-school Diploma - Mathematics and Computer Science
Highschool "Ion Mihalache"
2014.09 - 2018.06