Viorela Alina Moisa
SM
Summary
Adept at enhancing customer satisfaction and streamlining kitchen operations, I leveraged strong teamwork and kitchen cook lines expertise at Vadas Kastely, Hungary. Skilled in food safety and customer interaction, I contributed to a significant improvement in service efficiency and guest experience, embodying a blend of hard and soft skills essential for the hospitality industry.
Vibrant and friendly with excellent communication and teamwork abilities. Understands importance of customer satisfaction and possesses strong attention to detail in food preparation and service. Dedicated to contributing to positive dining experience and ensuring smooth restaurant operations.
Overview
16
16
years of professional experience
Work History
Chef Assistant
Vadas Kastely
03.2002 - 04.2004
- Prepped ingredients ahead of time to increase cooking and service speed.
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
- Used variety of kitchen tools and appliances to prepare ingredients and meals.
- Followed recipes and instructions to achieve quality and presentation standards.
- Wrapped, dated, and stored food in refrigerators under standardized temperature for future uses.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
Bank Teller
OTP Bank
04.2007 - 06.2013
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Restaurant Waitress
Cornelius Restaurant
08.2013 - 12.2014
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly.
- Assisted in training new waitstaff, sharing best practices for excellent service and efficiency.
Restaurant Team Member
Bistro 101
12.2016 - 06.2018
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
Education
Master of Business Administration - Organizational Managment And Humanities
Universitatea De Vest "Vasile Goldis"
Arad,Romania07-2010
Bachelor's Degree - Accounting
Universitatea De Vest "Vasile Goldis" Din Arad
Arad07-2008
High School Diploma -
Grup Scolar Economic Administrativ
Satu Mare, Romania06-2001
Skills
- Kitchen cook lines
- Order taking
- Cleaning techniques
- Strong teamwork
- Customer interaction
- Food safety
- Cleaning and sanitizing
- Hygiene practices
- Cash handling expertise
- Table setting
- Menu presentation
- Cash handling
Study of Essential Oils
I love studying essential oils because they’re a natural way to improve both my body and mind. It’s really cool learning how different plants can help with things like stress, energy, or even sleep. The scents are so soothing, and I enjoy experimenting with blends to see what works best for me. It’s like tapping into a bit of nature’s magic while also taking care of myself in a simple, natural way.
Languages
Romanian, Hungarian
Native language
English
Intermediate
B1
Timeline
Restaurant Team Member
Bistro 101
12.2016 - 06.2018
Restaurant Waitress
Cornelius Restaurant
08.2013 - 12.2014
Bank Teller
OTP Bank
04.2007 - 06.2013
Chef Assistant
Vadas Kastely
03.2002 - 04.2004
Master of Business Administration - Organizational Managment And Humanities
Universitatea De Vest "Vasile Goldis"
Bachelor's Degree - Accounting
Universitatea De Vest "Vasile Goldis" Din Arad
High School Diploma -
Grup Scolar Economic Administrativ
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