Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Virgil Imbrea

Sr. Technical Lead
Timisoara

Summary

Quality-driven Technical Lead well-versed in Azure Cloud Solutions best practices, project management requirements and customer support operations. Successful at building robust solutions for changing business needs. Driven professional enthusiastic about meeting market challenges with scalable technologies. Successful at coaching, mentoring and leading both internal and external teams to accomplish challenging objectives.

Overview

10
10
years of professional experience
6
6
Certificates
3
3
Languages
9
9
years of post-secondary education

Work History

Sr. Technical Lead - Azure App Services

Microsoft
09.2019 - Current
  • Analyzing cloud solutions and architectures to identify performance and availability bottlenecks and providing targeted solutions that directly enhance system reliability and customer satisfaction.
  • Conducting global gap analysis and providing targeted training that ensures teams are equipped with essential skills, directly impacting service quality and customer satisfaction.
  • Demonstrating expert problem-solving skills and providing actionable feedback that enables continuous improvement, safeguarding the organization's reputation and ensuring exceptional customer experiences.
  • Developing strategies to mitigate case escalation and improving support processes that directly impact service reliability and customer satisfaction.
  • Managing escalated problems and improving issue resolution efficiency that directly enhance customer satisfaction and contribute to improved collaboration across teams.
  • Refining processes based on business needs and facilitating communication between leadership and support teams that ensures operational efficiency and drives continuous improvement initiatives, critical for maintaining excellence.

Technical Lead - Azure App Services

Microsoft
08.2016 - 09.2019
  • Drove operational excellence through continuous process refinement, optimizing workflows to maximize productivity and effectiveness.
  • Enhanced team capabilities through targeted training and mentorship, promoting ongoing professional growth and expertise.
  • Facilitated seamless collaboration across teams, driving efficient problem-solving and delivering impactful solutions.
  • Improved product support processes to enhance customer satisfaction and drive product enhancement initiatives.
  • Led effective resolution of technical challenges, ensuring timely and efficient support for customers, and maintaining service excellence.

Development Support Engineer - Azure Web Apps

Microsoft
09.2014 - 08.2016
  • Identified and rectified process inefficiencies to streamline team operations, fostering greater efficiency and productivity across the board.
  • Leveraged cross-team collaboration for efficient problem resolution, harnessing collective expertise to deliver swift and effective solutions, thereby elevating overall customer satisfaction levels.
  • Offered valuable insights and recommendations for product and process improvements, aligning them closely with customer requirements to drive meaningful enhancements.
  • Proactively engaged customers to understand and promptly resolve complex issues, ensuring continuous communication to bolster satisfaction and loyalty.
  • Took an active role in ongoing learning initiatives and mentorship programs to uphold and enhance service standards, fostering a culture of continual growth within the team.

Education

Master in Telecommunication Networking Engineering -

"Politehnica" University Timisoara
Timișoara, Romania
09.2014 - 07.2016

Bachelor of Electronics And Telecommunication -

Politehnica University Timisoara
Timișoara, Romania
09.2010 - 07.2014

High School Diploma -

"Samuel Von Brukenthal" Highschool
Sibiu, Romania
09.2006 - 07.2010

Skills

Analytical Skills
Azure Administration
Azure Architecture Design
Azure ARM Templates
Azure DevOps
Azure Data Explorer (Kusto)
Azure Networking
Decision-Making
Generative AI
Problem-Solving
Mentorship and coaching
Team Mentoring
Terraform
Troubleshooting

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Certification

Microsoft Certified: Azure Solutions Architect Expert (AZ-305)

Timeline

Sr. Technical Lead - Azure App Services

Microsoft
09.2019 - Current

Technical Lead - Azure App Services

Microsoft
08.2016 - 09.2019

Development Support Engineer - Azure Web Apps

Microsoft
09.2014 - 08.2016

Master in Telecommunication Networking Engineering -

"Politehnica" University Timisoara
09.2014 - 07.2016

Bachelor of Electronics And Telecommunication -

Politehnica University Timisoara
09.2010 - 07.2014

High School Diploma -

"Samuel Von Brukenthal" Highschool
09.2006 - 07.2010

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Virgil ImbreaSr. Technical Lead