Vlad-Constantin Dorunga

Managed portfolio of small business customers, addressing diverse needs and queries.
Acquired new clients while handling customer complaints efficiently.
Developed documentation for loan approvals tailored to small business segment.

Experienced transition to bank with significantly larger customer portfolio and expanded retail banking products.
Cultivated strong customer relationships, driving sales of credit cards, personal loans, and mortgages.
Addressed daily customer needs and resolved complaints to enhance service quality.

Maintained relationships with former Premium Retail clients during transition period.
Granted new personal and mortgage loans to broaden customer base.
Acquired familiarity with banking operations and culture.

Managed daily operations of a small cardboard manufacturing business.
Oversaw direct sales by presenting product offerings to customers.
Maintained relationships with customers and suppliers to ensure seamless communication.
Led production team to achieve efficiency and quality standards.

Oversaw development and marketing initiatives for chocolate brand, driving engagement in key accounts.

Completed cross-department rotation, gaining insight into Marketing and Sales operations.
Enhanced business acumen through diverse activities within an FMCG environment.
Refined presentation skills by engaging with various teams and stakeholders.
Developed interpersonal skills through collaboration across departments.