Vlad Neacsu

• As coordinator for automation projects within the Delivery/BPS domain, I'm working to align technology initiatives with strategic business goals
• My direct collaboration with clients and dev teams involves gathering requirements, meticulously analyzing them, and designing/implementing technology solutions that adhere to industry best practices
• I excel in creating and tracking project timelines and cost estimates, ensuring transparent communication with stakeholders at agreed-upon intervals.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Managing up to 5 Automation Projects in parallel with developers assigned, varying from 1 to 3 on a project, covering technologies from VBA to .net/C#, to LCNC such as PowerPlatform & UiPath

Managed 3 Delivery projects for clients from Banking, Luxury goods and Oil & Gas industries, coordinating directly 3 Team Leads and indirectly roughly 35 team members.

• Procurement Operations: Proficient in REQ2PO processes, ensuring seamless procurement from requisition to purchase order
• Knowledgeable in Spot Buy and Sourcing strategies, optimizing cost-effective purchasing decisions
• Client Relationship Management: Proactively manage client relationships, ensuring alignment with contractual obligations
• Analyze client satisfaction through feedback tools and surveys, driving improvement initiatives
• Process Excellence: Champion adherence to standard methods and approved processes within cross-functional teams
• Ensure timely completion of deliverables, maintaining process consistency
• Service Level Agreement (SLA) Management: Monitor and report SLAs, KPIs, and CPIs, ensuring service quality and performance metrics
• Implement corrective actions to meet or exceed SLA targets
• Quality and Continuous Improvement: Apply Lean Six Sigma methodologies to enhance process efficiency and effectiveness
• Foster a culture of continuous improvement within the organization
• People Development and Conflict Resolution: Mentor team members, acting as a career counselor to foster professional growth
• Resolve conflicts and build strong working relationships
• Risk Management and Project Oversight: Track and report project costs, performance, and risks
• Escalate critical issues and manage risks effectively
• Staffing and Role Management: Assign roles strategically, ensuring optimal resource utilization
• Facilitate smooth role transitions within the team.

• Operational Responsibilities: Ownership of performance metrics
• Work on process improvements, OPEX, Innovation activities in line with Accenture methodologies
• Deliver daily service to the client in high quality, ensuring contractual Accenture SLAs and KPIs
• Allocate resources and responsibilities within team to deliver business results
• Ensure that team members are aware of their responsibilities and hours of work and that appropriate tools and resources are available to them to meet key performance targets and service levels
• Provide performance reports
• Manage team to achieve people satisfaction targets
• Counseling, mentoring and motivating team members
• Deal with any daily staffing issues
• Ensure process documentation (DTPs, process flows) creation and frequent updates
• Manage all internal / external administrative issues and follow-ups
• Handle operational escalated issues from the team and client
• Provide training as required to the team.

• One of the biggest clients of VEO is a french company that owns 260 (and growing) hard-discount stores in France that are dealing with overstocks, clearance sales, unsold goods, end of lines, second choice, etc
• Daily tracking of the subordinated crew activity
• Crew motivation, organization and optimization of the activities
• Establishing strategies and action plans for the crew members in order to reach the weekly and monthly objectives
• Maintaining good relationships with suppliers, resolving in a timely manner and in good conditions all the incidents that may occur
• Weekly and monthly transmission of reports regarding the crew activity and results.

• One of the biggest clients of VEO is a french company that owns 260 (and growing) hard-discount stores in France that are dealing with overstocks, clearance sales, unsold goods, end of lines, second choice, etc
• Maintaining the relations, with regularity, with the existing suppliers in the database by phone and by e-mail
• Identifying the suitable and feasible lots
• Establishing appointments for the buyer on the field, to better understand the supplier need in order to offer the best solution
• Preparing the documents for the marketing department for the unsold goods appraisal
• In some cases direct negotiation with the supplier
• Resolving in a timely manner and in good conditions all the incidents that may occur.

• One of the biggest clients of VEO is a french company that owns 260 (and growing) hard-discount stores in France that are dealing with overstocks, clearance sales, unsold goods, end of lines, second choice, etc
• Identifying on the internet and by phone high potential suppliers for unsold goods
• Verifying the possibility of collaboration with the suppliers that have been found
• Creating and developing the suppliers database.

• Phone assistance for customers of a phone company in Italy - WIND
• Identifying the customers need and offering the best solution in a well-defined time
• Presenting the new promotions that the company offers.