Vlad Ionut Puscasu
Team Manager
Brasov
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
3
3
Certifications
Work History
Team Leader
Majorel/Teleperformance
2021.11 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Held weekly team meetings to inform team members on company news and updates.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
Content Moderator
Majorel
2020.11 - 2021.10
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
Customer Service Representative
Majorel
2020.08 - 2020.11
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Receptionist
De 5stjerner
2019.02 - 2020.09
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Routed incoming mail and messages to relevant personnel without delay.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
Hotel Houseman
Axel Guldsmeden
2019.08 - 2020.03
- Reported damages, maintenance problems, safety issues and potential hazards to management.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Maintained optimal supply levels to meet daily and special cleaning needs.
Calculating-machine operator
2017.09 - 2018.10
- Racordnorm Hydraulik, Brasov (Romania) - operating the Schutte machine - producing stainless steel household items - measurement of the items produced.
- 01/10/2015-15/06/2017 Traditional medicine practitioner Sf.
- Haralambie Association, Brasov (Romania) - rehabilitation of pacients with different neurological/ physiological trauma, while trying to help them to integrate into the society.
Traditional medicine practitioner
2017.01 - 2017.01
- Polimed Dacia, Brasov (Romania) -volunteer -physiotherapy with different rehabilitation machines - reducing pain with BTL.
Volunteer
Red Cross
2016.09 - 2017.01
- Volunteer -helping the elderly population through different humanitarian actions - teaching the younger population about risks of smoking, injury, and other habbits.
- Adhered to organization procedures and instructions to maintain safety.
- Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness.
Traditional medicine practitioner
2015.01 - 2016.01
- Special Olympics Romania, Brasov (Romania) -volunteer for people with Down syndrome - attending at different events, while working with kids with Down syndrome.
Education
M.D. - Public Health
University of Southern Denmark (Denmark)
Esbjerg 2018.09 - Current
Bachelor of Science - Physical Therapy
Transilvania University
Brasov 2014.04 - 2017.04
Skills
Digital skills - Self-assessment grid
Team Supervision
Teamwork and Collaboration
Work Planning
Team motivation
Problem-Solving
Good command of Office Suite (Word, Excel, Power Point)
Good communication skills
Communication skills
English
Excel
Office Suite
Power Point
Word
Customer/Client relations
Documentation and reporting
Customer and client relations
Physical therapy experience
Pain prevention
Conducting research
Certification
Drone Pilot Licence A1- A2
Timeline
Google Cybersecurity Course
2024-05
COPC
2022-08
Team Leader
Majorel/Teleperformance
2021.11 - Current
Drone Pilot Licence A1- A2
2021-04
Content Moderator
Majorel
2020.11 - 2021.10
Customer Service Representative
Majorel
2020.08 - 2020.11
Hotel Houseman
Axel Guldsmeden
2019.08 - 2020.03
Receptionist
De 5stjerner
2019.02 - 2020.09
M.D. - Public Health
University of Southern Denmark (Denmark)
2018.09 - Current
Calculating-machine operator
2017.09 - 2018.10
Traditional medicine practitioner
2017.01 - 2017.01
Volunteer
Red Cross
2016.09 - 2017.01
Traditional medicine practitioner
2015.01 - 2016.01
Bachelor of Science - Physical Therapy
Transilvania University
2014.04 - 2017.04
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