Vlad Stefan Iordache

• Serve as the point of contact and subject matter expert on quote/proposal creation & questions;
• Updating the company website with tech tips and brief documents;
• Ensure adherence to our quote and approval processes and policies while effectively escalating issues that arise;
• Maintain scalable operations and feedback loop to increase velocity and efficiency;
• Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations;
• Worked as substitute Team Leader for the Customer Service Team when the current Leader was out of office.

• Maintained and ensured accuracy of internal reports and records (invoices, fuel billing, bank statements and cash drawers);
• Handled and responded customer inquiries in all forms (email, phone, in person, fax) daily;
• Served as point of communication for ground services personnel and assisted in completion of after hours requests;
• Drove business through providing excellent customer service and product and service knowledge as well as superior customer relationship building skills.
• Maintained transparent lines of communication for customers about status of orders, order errors, and post order issues.

• Integrate into NMS all new transport elements and create their acceptance

• Migrate GSM/UMTS/LTE nodes in migration and optimization process

• Implement microwave radio links optimization work orders

• Perform software maintenance and upgrade for network elements

• Evaluate and analyze the quality and the impact of the planned works, issue the necessary documentation for information matrix.

• Complex day and night work execution, providing on the spot solutions in case of emergencies

• Major involvement in several inter-departmental projects as SME with extensive role in execution, planning, reporting. Projects were successfully completed within the deadlines

• Involved in the process of procedures creation for different tasks

• Investigating alarms on different equipment and technologies related to Radio Access and to transport Networks;

• Investigating internal Access Transmission and terrestrial 3rd Party Transmission faults;

• Handling and escalating technical problems to Back Office/3rd Party/Supplier;

• Act as Technical Point of Contact for Back Office/Optimization/Incident Management/Field Engineers;

• Using dedicated Trouble Ticketing and Work Order applications for alarms handling and field personnel dispatching;

• Performing phone interactions with local service providers regarding Radio network infrastructure (Field Service, Transmission Department);

• Periodically performing telecom reports in order to reach the agreed KPI’s.

Monitoring 24/7 the 2G, 3G and 4G Networks, using fault management systems and specific tools and performing initial analysis to identify the issues;

• Investigating alarms on different equipment and technologies related to Radio Access and to transport Networks.