Volnei Almeida
Missouri City
Summary
Dynamic leader with a proven track record at Advanced Beauty Center, adept in cross-functional team coordination and organizational development. Spearheaded quality control and sales strategies, boosting revenue and enhancing customer satisfaction. Excels in project management and team leadership, with a keen focus on achieving and surpassing business objectives.
Portuguese, Spanish and English fluent.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager Director
Advanced Beauty Center
Houston
05.2018 - Current
- Implemented quality control measures throughout the organization's processes.
- Developed and implemented strategies to increase sales revenue.
- Analyzed customer feedback data to identify opportunities for growth.
- Managed day-to-day operations of the department, including budgeting, scheduling, and staffing.
- Provided guidance on business operations to ensure objectives were met.
- Mentored junior staff members on best practices in management.
- Ensured compliance with all applicable regulations and laws.
- Resolved customer complaints in a timely manner.
- Led cross-functional teams through complex projects from concept to completion.
- Coordinated the hiring process for new staff members.
- Reviewed financial records and adjusted budgets accordingly.
- Facilitated collaboration between departments to ensure projects ran smoothly.
- Prepared reports outlining progress towards organizational objectives.
- Identified areas for improvement within the organization and developed plans to address them.
- Monitored performance metrics to evaluate effectiveness of initiatives.
IT Sales Director
Keruv Digital Tecnology
San Antonio
01.2010 - 06.2016
- Supervised the daily operations of the Sales Department, ensuring targets were met.
- Built relationships with key clients, providing them with tailored IT solutions.
- Updated internal databases with customer information including contact details, orders placed.
- Created a comprehensive sales plan to maximize revenue from IT solutions.
- Analyzed customer feedback on existing products and services in order to improve offerings.
- Negotiated contracts with vendors while ensuring compliance with company policies.
- Researched emerging technologies that could be used to enhance current offerings.
- Organized promotional events such as product launches and trade shows to generate leads.
- Trained new staff members on sales techniques, product knowledge and customer service skills.
- Collaborated with other departments such as Marketing, Engineering, and Customer Service.
- Implemented cost-saving measures across all areas of the Sales Department's operations.
- Monitored competitor activities in order to anticipate trends in the IT industry.
Education
BBA - Biblical Theological
BUA - Baptist University of The Americas
San Antonio11-2024
Master of Arts - Master of Arts in Theology, M.A.
Cambridge International
Boston05-2024
Bachelor of Computer Science - DIGITAL SERVER
UNIGRAN RIO
BRAZIL07-2013
High School Diploma -
CES
Brazil11-1998
Unam San Antonio
San AntonioSome College (No Degree) - English Second Language (ESL)
Unam San Antonio
San Antonio - Texas Skills
- Cross-functional team coordination
- Organizational development
- Staff training and development
- Operations management
- Human resources management
- Marketing
- Business administration
- Networking strategies
- Expense tracking
- Cross-functional team management
- Project management
- Business planning
- Coaching and mentoring
- Workforce management
- Brand management
- Decision-making
- Vendor management
- Salesforce management
- Performance evaluations
- Disciplinary techniques
- Staff management
- Product management
- Complex Problem-solving
- Sales management
- Negotiation
- Team leadership
- Recruiting and interviewing
- Contract management
- Customer service
- Clear communication
- Customer relationship management (CRM)
Languages
Portuguese
First Language
English
Proficient (C2)
C2
Spanish
Advanced (C1)
C1
Certification
- LBTechX1: Technology Entrepreneurship: Lab to Market : 5 weeks - Harvard University
- Leadership and Mentoring: 12 weeks - Stevens Initiative Events
Accomplishments
- Dean's list for 4 consecutive years at Baptist University of the Americas .
References
References available upon request.
Timeline
Manager Director
Advanced Beauty Center
05.2018 - Current
IT Sales Director
Keruv Digital Tecnology
01.2010 - 06.2016
BBA - Biblical Theological
BUA - Baptist University of The Americas
Master of Arts - Master of Arts in Theology, M.A.
Cambridge International
Bachelor of Computer Science - DIGITAL SERVER
UNIGRAN RIO
High School Diploma -
CES
Unam San Antonio
Some College (No Degree) - English Second Language (ESL)
Unam San Antonio
Similar Profiles
Angela J TeedAngela J Teed
Director of Materials Management at Advanced Pain Care-Advanced Surgical CenterDirector of Materials Management at Advanced Pain Care-Advanced Surgical Center
Gafer MohammedGafer Mohammed
Instructor at Center of Advanced Consultants~ Advanced Vision CInstructor at Center of Advanced Consultants~ Advanced Vision C
Kaitlynn BoyleKaitlynn Boyle
Customer Service Representative/ Check Issuance at Advanced Call Center TechnologiesCustomer Service Representative/ Check Issuance at Advanced Call Center Technologies