Summary
Overview
Work History
Education
Skills
References
Languages
Personal Information
Other
Timeline
Generic
Waleed Elkerswash

Waleed Elkerswash

Bucharest

Summary

Dedicated profesional seeking a challenging and service-oriented career in a dynamic environment, leveraging my education and experience.

Overview

17
17
years of professional experience

Work History

Receptionist/Front Desk

Grand Hotel Continental
02.2021 - Current
  • Welcome and greet guests ; answer and direct incoming calls inform guests of hotel rates and services;
  • Make and confirm reservations for guests: OPERA PMS ensure proper room allocation verify guest's payment method;
  • Issue room keys and direct guests to their rooms;
  • Maintain clear and accurate records of guest room bookings compute all guest billings, accurately post charges to guest rooms and house accounts;
  • Provide accurate information about local attractions and services liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests;
  • Complete and maintain any incident reports, daily activity reports or other reports requested by management;
  • Close guest accounts and check guests out review accounts and charges with guests during the check- out process inform housekeeping when rooms have been vacated and are ready for cleaning;

Receptionist/Front Desk

Mistral Moieciu Resort by Zeus International
06.2020 - 12.2020
  • Welcome and greet guests ; answer and direct incoming calls inform guests of hotel rates and services;
  • Make and confirm reservations for guests: Fidelio;
  • Ensure proper room allocation verify guest's payment method;
  • Issue room keys and direct guests to their rooms;
  • Maintain clear and accurate records of guest room bookings compute all guest billings, accurately post charges to guest rooms and house accounts;
  • Provide accurate information about local attractions and services;
  • Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests;
  • Complete and maintain any incident reports, daily activity reports or other reports requested by management;
  • Close guest accounts and check guests out;
  • Review accounts and charges with guests during the check- out process;
  • Inform housekeeping when rooms have been vacated and are ready for cleaning

Receptionist/Front Desk

TH Hotels by Zeus International
04.2019 - 06.2020
  • Welcome and greet guests; answer and direct incoming calls inform guests of hotel rates and services;
  • Make and confirm reservations for guests: Opera PMS;
  • Ensure proper room allocation;
  • Verify guest's payment method;
  • Issue room keys and direct guests to their rooms;
  • Maintain clear and accurate records of guest room bookings compute all guest billings, accurately post charges to guest rooms and house accounts;
  • Provide accurate information about local attractions and services;
  • Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests;
  • Complete and maintain any incident reports, daily activity reports or other reports requested by management;
  • Close guest accounts and check guests out;
  • Review accounts and charges with guests during the check-out process;
  • Inform housekeeping when rooms have been vacated and are ready for cleaning

Bellboy

Hotel Berthelot
04.2010 - 01.2012
  • Making a good first impression on hotel guests, moving luggage, showing guests to their rooms and acting as a concierge

Housekeeper

Hotel Radisson SAS Bucuresti
01.2008 - 04.2010
  • Performs cleaning duties in all guest areas; consistently offers professional,friendly,and engaging service;
  • Ensures housekeeping departmental standards are followed;
  • Responds timely to guests, special requests for miscellaneous items like cribs, cots, extra towels, etc.; maintains inventory of necessary supplies;
  • Reports necessary maintenance items;
  • Follows departmental policies and procedures; follows all safety and sanitation policies;
  • Assists other departments when needed to ensure optimum service to guests;
  • Performs additional duties as needed;

Education

Hotel Receptionist-Accredited European Diploma -

CFPDR - Center for Professional Training and Regional Development
Bucharest, Romania
12.2019

Waiter Restaurant - Accredited European Diploma -

CFPDR - Center for Professional Training and Regional Development
Bucharest, Romania
12.2017

Licensed - Sport and Sport's management

Helwan University
Helwan, Greater Cairo, Egypt
06.2003

Skills

  • Opera PMS, Fidelio
  • Microsoft Office

References

  • Nicoleta Dascalu, Manager Grand Hotel Continental 5
  • 0040728456816, nicocris_20@yahoo.com
  • Stemate Georgiana, Mistral Moieciu Resort by Zeus International 3
  • 0040740590070, stemateg@gmail.com

Languages

Native, Intermediate Listener, Intermediate Speaker, Intermediate Reading and Writing, Intermediate Listener, Fluent Speaker, Intermediate Reading and Writing, Intermediate Listener, Conversational Speaker, Beginner Reading

Personal Information

  • Date of Birth: 01/09/83
  • Nationality: Egyptian and double citizenship
  • Religion: muslim

Other

Egyptian and double citizenship Egyptian and Romanian - ID European, Passport European. No need visa., B International, Excellent communication and customer interaction abilities, Document management and organization, Proficient in basic computer operation

Timeline

Receptionist/Front Desk

Grand Hotel Continental
02.2021 - Current

Receptionist/Front Desk

Mistral Moieciu Resort by Zeus International
06.2020 - 12.2020

Receptionist/Front Desk

TH Hotels by Zeus International
04.2019 - 06.2020

Bellboy

Hotel Berthelot
04.2010 - 01.2012

Housekeeper

Hotel Radisson SAS Bucuresti
01.2008 - 04.2010

Hotel Receptionist-Accredited European Diploma -

CFPDR - Center for Professional Training and Regional Development

Waiter Restaurant - Accredited European Diploma -

CFPDR - Center for Professional Training and Regional Development

Licensed - Sport and Sport's management

Helwan University

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Waleed Elkerswash