Yacin H. Mahamoud

(freight forwarding and free zone

operation )

- Ensure correct treatment for each shipment (handle B/L’s, customs documentation

- Handle clients and shipments from A to Z (from booking to financial settlements)

- Negotiate contracts, transportation and handling costs

- Administrative tasks such as invoicing, quotation

- Manage and build long-term relationships with carriers , Sourcing new carrier relations

- Managing freight costs Port charges Costs of a special document Insurance costs

Terminal fees handling .

• Forecasted trends and recommended improvements based on financial risk analyses
• Created strategies to develop and expand existing customers and keep growing my portfolio
• Gathered and reviewed customer feedback to improve operations
• Enhanced branch production rates by handling staff conflicts, evaluations and coaching employees on company protocol and payroll operations
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
• Complied with regulatory guidelines and requirements
• Identified partnership opportunities and established favorable business connections

• Introduced higher standards for customer service and increased efficiency by streamlining operations
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
• Monitored customer service operations to assess agent performance and provide feedback
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
• Followed through with client requests to resolve problems
• Collected customer feedback and made process changes to exceed customer satisfaction goals

• Introduced higher standards for customer service and increased efficiency by streamlining operations
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
• Collected customer feedback and made process changes to exceed customer satisfaction goals
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
• Developed service procedures, policies and standards
• Collaborated with upper management to improve customer service processes and support structures company-wide