Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic
Zeina Caracally

Zeina Caracally

Customer Support

Summary

I am a medical student in Romania, 4th year, I can speak 4 languages fluently and I am learning now Deutsch... I had a part-time job in English and French and I liked it a lot because I felt I helped a lot people and they always rated me 5 stars I was very sympathetic to them, I care and I love making a difference in people's lives, even if it's a small change. I like to work part-time (work from home) so I can focus on my work and university, it makes me feel so much productive. I hope to get a chance to work with you!

Overview

4
4
years of post-secondary education
4
4
Languages

Work History

Customer service

Webhelp
Bucharest
12.2021 - 06.2022
  • (French-English), (work from home) I worked with a Canadian company (internet and phones)
  • It was a great opportunity, I learned a lot about customer support, CSR, a lot of new things, how to communicate with customers and how to interact with them..
  • It was 24/7 customer support so I also worked shifts and under pressure..and can't wait to work again I've missed so much these days

Education

M.D. - Medicine (Pre-Medicine)

University of Medicine And Pharmacy of Bucharest Carol
Bucharest, Romania
10.2019 - Current

Skills

Good time managementundefined

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Achieved [Result] through effectively helping with [Task].
  • Resolved product issue through consumer testing.

Additional Information

I would like to have a part-time (4-6 hours) job work from home if it's possible.


Timeline

Customer service

Webhelp
12.2021 - 06.2022

M.D. - Medicine (Pre-Medicine)

University of Medicine And Pharmacy of Bucharest Carol
10.2019 - Current
Zeina CaracallyCustomer Support