Andrada Rusu
Freellencer Interpreter
Bacau
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Manager marketing
Danmat Events SRL
01.2020 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed and motivated employees to be productive and engaged in work.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Improved marketing to attract new customers and promote business.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Agent servicii clienţi- IT
SCC SERVICES
03.2021 - 11.2023
- Obtained client information by answering telephone calls.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Advised customers about new products and assisted customers in determining best product for needs.
- Processed customer orders quickly and accurately for timely delivery.
- Used Service Now to prepare sales reports containing customer information related to products and services purchased.
- Followed up on customers' inquiries to assess satisfaction with provided solutions
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
Education
Associate of Applied Science - International Marketing
AP Marketing Management
Denmark 04.2001 -
Bachelor of Science - Building Construction Technology
Via University College
Denmark 04.2001 -
Skills
Engleza necesara in fiecare zi nivel avansatundefined
Websites
Driving License
Categoria B
Language
True, True, True
Personal Information
Date of Birth: 08/28/90
Timeline
Agent servicii clienţi- IT
SCC SERVICES
03.2021 - 11.2023
Manager marketing
Danmat Events SRL
01.2020 - Current
Associate of Applied Science - International Marketing
AP Marketing Management
04.2001 -
Bachelor of Science - Building Construction Technology
Via University College
04.2001 -
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