Cosmin Arsene
Bucuresti,Romania
Summary
Rich experience in the outsourcing industry gathered over 4 years of working on multiple projects/positions. Trained in customer service, teamwork, team leadership, implementing efficient solutions and project management.
HR Operations Analyst since March 2020 and acting HRBP Support Consultant since August 2022.
Working closely with an extended team from UK, Ireland and Israel; implementing HR processes; applying HR procedures; serving as a link between the HR department and the business units; generate HR reports, metrics, and analytics to support HRBP decision-making and strategic initiatives; support HRBPs in implementing HR programs, processes, and initiatives; assist with system updates, data imports, and troubleshooting.
Skilled in creative writing, communication and speech delivery.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
HR Operations Analyst
Oracle
Bucharest, Romania
03.2020 - 01.2025
- Collect, organize, and analyze HR data from various sources
- Develop and maintain HR metrics, dashboards, and reports to track KPIs
- Identify trends and patterns in employee data to inform strategic decisions
- Prepare presentations and reports to communicate findings to HR leadership and other stakeholders
- Manage existing HR processes and identify areas for improvement
- Manage and maintain HR information systems
- Advise HR staff on compliance matters
- Provide general HR support to employees and managers, such as answering questions about HR policies and procedures
Quality Manager
Webhelp
Bucharest, Romania
10.2019 - 03.2020
- Developing and implementing quality control procedures and protocols
- Performing regular inspections and audits of products, processes, and systems
- Identifying and investigating quality issues and non-conformances
- Analyzing data to identify trends and root causes of quality problems
- Driving continuous improvement initiatives to enhance product quality and process efficiency
- Gathering and analyzing customer feedback to understand customer expectations and requirements
- Providing training and guidance to employees on quality principles and procedures
Senior Team Leader
Webhelp
Bucharest, Romania
02.2019 - 10.2019
- Working closely with a team of around 40 people, including entry-level employees, process experts, junior team leaders and operations directors
- Mentoring and coaching the team, foster a positive and inclusive team culture, and drive employee engagement and development
- Independently managing tasks, acting as project manager, taking key decisions, coordinating the team leaders, taking care of project admin tasks (invoicing, payments, leaves, etc.), analyzing business activity results and implementing action plans
- Lead and support team members through organizational changes, ensuring a smooth transition and minimizing disruption
- Build and maintain strong relationships with key stakeholders, including clients, customers, and senior management
Team Leader
Webhelp
Bucharest, Romania
07.2017 - 02.2019
- Leading a team of 30 advisors at Webhelp Romania, focusing on technical support for electronic devices
- Implementing processes and policies to improve team performance and achieve desired objectives
- Collaborating closely with management team to maintain a healthy work environment and motivate team members
Chat & Social Media Adviser
Webhelp
Bucharest, Romania
09.2016 - 06.2017
- Responsible for the English customers of a major train company in the UK/France
- Specialized in costumer care techniques
Digital Writer
Galati County
09.2015 - 08.2016
- Creating and updating the website offers for an e-commerce marketplace offering travel deals
- Writing creative descriptions for a variety of locations, points of interest and destinations from the UK
- Ensuring the accuracy of the information uploaded on the client's website
Education
Bachelor's degree - English Language and Literature/Letters
Universitatea "Dunărea de Jos" din Galați
01.2012 - 01.2015
Skills
- Team management
- Effective communication
- Reporting
- Data analysis
sections.external_links.name
Languages
English
Proficient (C2)
Affiliations
- Arts
- Horse riding
- Nature
Timeline
HR Operations Analyst
Oracle
03.2020 - 01.2025
Quality Manager
Webhelp
10.2019 - 03.2020
Senior Team Leader
Webhelp
02.2019 - 10.2019
Team Leader
Webhelp
07.2017 - 02.2019
Chat & Social Media Adviser
Webhelp
09.2016 - 06.2017
Digital Writer
09.2015 - 08.2016
Bachelor's degree - English Language and Literature/Letters
Universitatea "Dunărea de Jos" din Galați
01.2012 - 01.2015
Similar Profiles
Kiran PSKiran PS
Principal Performance Engineer at OraclePrincipal Performance Engineer at Oracle
Bradey FosterBradey Foster
Technical Solutions Analyst 2 at OracleTechnical Solutions Analyst 2 at Oracle
Nathan CaldwellNathan Caldwell
Technical Solution Analyst at OracleTechnical Solution Analyst at Oracle