Cristian Caltan
Bucharest
Summary
Professional, oriented towards efficiency and always looking for ways to improve processes and increase productivity. A self-motivated individual and a fast learner who is able to adapt quickly to new situations and technologies. Also a team player who values communication and collaboration, working well with others to achieve a common goal.
Overview
10
10
years of professional experience
Work History
Retail and Deal Validation Analyst
Prohuman for HP Enterprise
2023.09 - 2024.06
- Managing and keeping track of portfolio's KPIs
- Effectively communicating with partners and internal stakeholders
- Assisting account managers with training and procedure implementation
- Investigating outstanding claims to determine underlying issues
- Complex deal validations with information received from account managers across multiple reports and tools
- Decreased the payment error rate within the first couple of months since the process implementation
- Recommended changes and corrections to developers for optimal software performance and usability
Compensation Subject Matter Expert
Prohuman for HP Enterprise
2022.02 - 2023.09
- SPOC for highly strategic HP Partner for EMEA
- Coordinating analysts for centralized issues across multiple regions
- Training for external vendors
- Regular meetings with external and internal stakeholders
- Projects implementation and supervision
- Complex investigations and coordination with partner on management level for End of Quarter activities
- Increased the trust and relationship with HP's partner
- Conducted regular reviews of operations and identified areas for improvement
- Maintained database systems to track and analyze operational data
Subject Matter Expert
CGS Romania for Dell Financial Services Canada Ltd
2020.09 - 2022.02
- Trainings for SOPs calibration
- Close working with managers for high importance contracts
- Devised and implemented processes and procedures to streamline operations
- Meeting deadlines and respecting SLAs,
- Audit & research
- Provided direction and guidance to internal teams in order to achieve targets
- Assisted with testing and deploying successfully a high importance centralized tool for contracts processing
- Generated reports detailing findings and recommendations
Channel Operations Coordinator
CGS Romania for Dell Financial Services Canada Ltd
2018.02 - 2020.09
- Invoice, contracts & auxiliary documentation audit
- Processing and managing DFS customers contracts,
- Meeting SLAs & deadlines
- Updating vendor tax registration numbers, banking information & addresses
- Reporting and keeping track of current work in progress and portfolios
- Main inbox management
- Implemented troubleshooting, root cause analysis and issue resolution
- Worked with sales team to make purchases and reconcile invoices
Tele/Web Operator / Escalation Specialist
CGS Romania for Sprint Corporation
2015.09 - 2018.02
- Order processing & management
- Research & coordination with multiple teams
- Working special cases for corporate & VIP accounts
- Assisting with quality assurance
- Training
- Used problem-solving and issue-resolution skills to promptly and successfully address problems
- Collaborated with other departments to optimize production workflows
- Acted as a team leader in group projects, delegating tasks and providing feedback
Office Manager / Facility Management
Global Vision Property Management for Deutsche Bank (DB Global Technology) and Johnson Controls
2014.03 - 2015.09
- Office quality assurance
- Supplies management
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Auxiliary teams management, Corporate flats & meeting rooms management
- Coordination with multiple teams for weekly and high importance events
- Established team priorities, maintained schedules and monitored performance
- Controlled resources and assets for department activities to comply with industry standards and government regulations
Education
High School Diploma -
High School "Doamna Stanca",
Bucharest, RomaniaSkills
- Communication Skills
- Organizational Skills
- Microsoft Excel, Word & Powerpoint
- Multitasking
- Oriented towards efficiency
- Self-motivation
- Attention to details
- Fast learner
- Validation protocols
- Collaborative team player
Languages
English
Proficient
C2
Accomplishments
- Employee of the month at Verifone
- Multiple performance awards on multiple projects at CGS
- Awarded within CGS as Top Performer/Employee of the month
Hobbies
- Sports
- Fitness
- Gaming
- Travels & Events
Timeline
Retail and Deal Validation Analyst
Prohuman for HP Enterprise
2023.09 - 2024.06
Compensation Subject Matter Expert
Prohuman for HP Enterprise
2022.02 - 2023.09
Subject Matter Expert
CGS Romania for Dell Financial Services Canada Ltd
2020.09 - 2022.02
Channel Operations Coordinator
CGS Romania for Dell Financial Services Canada Ltd
2018.02 - 2020.09
Tele/Web Operator / Escalation Specialist
CGS Romania for Sprint Corporation
2015.09 - 2018.02
Office Manager / Facility Management
Global Vision Property Management for Deutsche Bank (DB Global Technology) and Johnson Controls
2014.03 - 2015.09
High School Diploma -
High School "Doamna Stanca",
Similar Profiles
Frederick OwusuFrederick Owusu
Warehouse Worker at HP Waterproof Cement And Paint EnterpriseWarehouse Worker at HP Waterproof Cement And Paint Enterprise
Osama Abu AlshaarOsama Abu Alshaar
Custom Bank Lead Field Engineer at HP Inc. / Hewlett Packard EnterpriseCustom Bank Lead Field Engineer at HP Inc. / Hewlett Packard Enterprise
Kethan PabbiKethan Pabbi
Student Intern at HP EnterpriseStudent Intern at HP Enterprise