Cristian Caltan
Bucharest
Summary
Professional, oriented towards efficiency and always looking for ways to improve processes and increase productivity. A self-motivated individual and a fast learner who is able to adapt quickly to new situations and technologies. Also a team player who values communication and collaboration, working well with others to achieve a common goal.
Overview
10
10
years of professional experience
Work History
Retail and Deal Validation Analyst
Prohuman for HP Enterprise
09.2023 - 06.2024
- Managing and keeping track of portfolio's KPIs
- Effectively communicating with partners and internal stakeholders
- Assisting account managers with training and procedure implementation
- Investigating outstanding claims to determine underlying issues
- Complex deal validations with information received from account managers across multiple reports and tools
- Decreased the payment error rate within the first couple of months since the process implementation
- Recommended changes and corrections to developers for optimal software performance and usability
Compensation Subject Matter Expert
Prohuman for HP Enterprise
02.2022 - 09.2023
- SPOC for highly strategic HP Partner for EMEA
- Coordinating analysts for centralized issues across multiple regions
- Training for external vendors
- Regular meetings with external and internal stakeholders
- Projects implementation and supervision
- Complex investigations and coordination with partner on management level for End of Quarter activities
- Increased the trust and relationship with HP's partner
- Conducted regular reviews of operations and identified areas for improvement
- Maintained database systems to track and analyze operational data
Subject Matter Expert
CGS Romania for Dell Financial Services Canada Ltd
09.2020 - 02.2022
- Trainings for SOPs calibration
- Close working with managers for high importance contracts
- Devised and implemented processes and procedures to streamline operations
- Meeting deadlines and respecting SLAs,
- Audit & research
- Provided direction and guidance to internal teams in order to achieve targets
- Assisted with testing and deploying successfully a high importance centralized tool for contracts processing
- Generated reports detailing findings and recommendations
Channel Operations Coordinator
CGS Romania for Dell Financial Services Canada Ltd
02.2018 - 09.2020
- Invoice, contracts & auxiliary documentation audit
- Processing and managing DFS customers contracts,
- Meeting SLAs & deadlines
- Updating vendor tax registration numbers, banking information & addresses
- Reporting and keeping track of current work in progress and portfolios
- Main inbox management
- Implemented troubleshooting, root cause analysis and issue resolution
- Worked with sales team to make purchases and reconcile invoices
Tele/Web Operator / Escalation Specialist
CGS Romania for Sprint Corporation
09.2015 - 02.2018
- Order processing & management
- Research & coordination with multiple teams
- Working special cases for corporate & VIP accounts
- Assisting with quality assurance
- Training
- Used problem-solving and issue-resolution skills to promptly and successfully address problems
- Collaborated with other departments to optimize production workflows
- Acted as a team leader in group projects, delegating tasks and providing feedback
Office Manager / Facility Management
Global Vision Property Management for Deutsche Bank (DB Global Technology) and Johnson Controls
03.2014 - 09.2015
- Office quality assurance
- Supplies management
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Auxiliary teams management, Corporate flats & meeting rooms management
- Coordination with multiple teams for weekly and high importance events
- Established team priorities, maintained schedules and monitored performance
- Controlled resources and assets for department activities to comply with industry standards and government regulations
Education
High School Diploma -
High School "Doamna Stanca",
Bucharest, RomaniaSkills
- Communication Skills
- Organizational Skills
- Microsoft Excel, Word & Powerpoint
- Multitasking
- Oriented towards efficiency
- Self-motivation
- Attention to details
- Fast learner
- Validation protocols
- Collaborative team player
Languages
English
Proficient
C2
Accomplishments
- Employee of the month at Verifone
- Multiple performance awards on multiple projects at CGS
- Awarded within CGS as Top Performer/Employee of the month
Hobbies
- Sports
- Fitness
- Gaming
- Travels & Events
Timeline
Retail and Deal Validation Analyst
Prohuman for HP Enterprise
09.2023 - 06.2024
Compensation Subject Matter Expert
Prohuman for HP Enterprise
02.2022 - 09.2023
Subject Matter Expert
CGS Romania for Dell Financial Services Canada Ltd
09.2020 - 02.2022
Channel Operations Coordinator
CGS Romania for Dell Financial Services Canada Ltd
02.2018 - 09.2020
Tele/Web Operator / Escalation Specialist
CGS Romania for Sprint Corporation
09.2015 - 02.2018
Office Manager / Facility Management
Global Vision Property Management for Deutsche Bank (DB Global Technology) and Johnson Controls
03.2014 - 09.2015
High School Diploma -
High School "Doamna Stanca",
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