Cristian Gradinariu
Iasi,BV
Summary
With a Bachelor's degree in Informatics and Economy from Ștefan cel Mare University, I am currently engaged as a Technical Engineer at Atos, specializing in system monitoring and management. My core competencies lie in administering Software Distribution Infrastructure, troubleshooting client issues, and managing application deployment platforms like SCCM.
Overview
8
8
years of professional experience
Work History
Technical Engineer
Atos
Romania (Remote)
09.2021 - Current
- Profile Summary:
- As a Technical Engineer at Atos, I specialize in managing Software Distribution Infrastructure (SDI) primarily with SCCM2007, SCCM2012, and Microsoft Intune. My focus is on optimizing system and application performance for seamless delivery.
- Key Responsibilities:
- -SCCM Software Distribution Mastery: Monitoring and troubleshooting software packages for efficient delivery.
- -Client Management: Swiftly addressing SCCM Agents and Windows Deployment Services (WDS) issues.
- -Active Directory & Windows Server: Expertly managing DNS, DHCP, and GPO for secure environments.
- -Application Deployment: Spearheading application deployment via SCCM and Microsoft Intune.
- -Technical Documentation: Crafting detailed documentation for deployment processes and troubleshooting.
- -Imaging Standards: Implementing imaging standards using OSD and MDT for uniform device configuration.
- -OSD & MDT Expertise: Streamlining operating system deployment with SCCM's OSD and MDT.
- -SCCM Client Management: Handling SCCM client installations, software distribution, and troubleshooting.
- -Log Analysis: Analyzing SCCM logs to troubleshoot package installations and updates.
- -Networking Support: Assisting with network configuration and troubleshooting.
- # Key Skills and Expertise:
- -SCCM Administration: Proficiently steering SCCM for software distribution and client troubleshooting.
- -Troubleshooting: Diagnosing and resolving technical issues for uninterrupted productivity.
- -Active Directory Management: Configuring and managing Active Directory services for efficiency and security.
- -Application Deployment: Deploying and managing applications via SCCM and Microsoft Intune.
- -Technical Documentation: Creating clear technical documentation for operational continuity.
B2B Security Engineer Support
Heimdal Security
Remote
05.2020 - 08.2021
- Key Responsibilities:
- Client-Centric Excellence: From dissecting customer complaints to pinpointing root causes, I specialize in tailoring bespoke solutions to meet individual client needs.
- Agile Problem-Solving: I expedite corrections and adjustments, ensuring seamless operations and bolstering client satisfaction.
- Insightful Analysis: Harnessing my technical acumen, I collect and analyze customer data to craft comprehensive reports, driving informed decisions and continuous enhancement.
- Collaborative Innovation: I collaborate cross-functionally, delivering actionable feedback reports to departments like Q&A and Development, fostering an environment of innovation and excellence.
- # Key Skills and Expertise:
- My technical prowess extends across diverse domains:
- Software Troubleshooting: Resolving conflicts with third-party applications like Proxy Servers, Firewalls, VPNs, and Antiviruses.
- System Integration: Addressing incompatibilities between Domain Controllers, AD, WSUS, Exchange Servers, SCCM, and our proprietary application.
- Network Optimization: Enhancing connectivity through meticulous computer performance analysis in virtual (Hyper-V) and physical (Windows) environments.
- Deployment Proficiency: Expertise in AD GPO, Microsoft SCCM, and other deployment software for seamless MSI file pushes.
- Scripting Mastery: Rigorous scripting with Windows batch scripts and PowerShell for streamlined system function manipulation.
- Analytical Aptitude: Conducting thorough log analysis for Windows, network, and third-party applications.
- Quality Assurance: Rigorous testing of third-party applications for silent deployment glitches.
- Malware Management: Expertise in analysis, investigation, and removal, employing advanced tools for precise tracking and forensic examination.
Service Desk Analyst
Capgemini
Suceava, Romania (Remote)
08.2017 - 08.2021
- Profile Summary:
- Dedicated to providing top-tier IT support, I excel in resolving a wide range of software, hardware, network, and telecom issues with a focus on first-contact resolution. With a professional telephone manner and acute attention to customer needs, I serve as the primary point of contact for users, ensuring efficient call management within SLA guidelines and fostering positive perceptions of the Service Desk.
- Key Responsibilities:
- Offering first-line IT support, resolving software, hardware, network, and telecom issues on initial contact.
- Acting as the single point of contact for users, logging and managing calls within SLA to ensure a positive Service Desk perception.
- Diagnosing technical problems related to Windows XP/7/8/10, MAC OSX, networking, and telephony reported by customers.
- Identifying and reporting knowledge gaps to facilitate continuous improvement.
- Providing support for VPN and Remote Desktop Connection, troubleshooting Citrix Client issues in Citrix environments.
- Managing customer support and analysis through the O365 Admin Console, including network connectivity troubleshooting.
- Conducting advanced troubleshooting for Windows XP/7/8/10 and basic SAP knowledge.
- Configuring corporate email on iOS/Android devices using ActiveSync and AirWatch.
- Troubleshooting VPN connectivity issues and managing Share Drive access (creating and managing security groups).
- # Key Skills and Expertise:
- Proficient in:
- Software, hardware, network, and telecom issue resolution
- Customer service with a professional telephone manner
- Windows XP/7/8/10 and MAC OSX troubleshooting
- VPN, Remote Desktop Connection, and Citrix environments
- Office365 Admin Console for customer support and analysis
- Network connectivity troubleshooting
- Basic SAP knowledge
- IOS/Android corporate email configuration using ActiveSync and AirWatch
- Share Drive access management, including security group creation and management
Data Entry Operator
AROBS Software
Suceava, Romania
05.2019 - 03.2020
- Profile Summary:
- As a meticulous data entry professional, I specialize in accurately entering customer and account data from source documents within tight timeframes. With a keen eye for detail, I compile, verify, and sort information to ensure the integrity of source data for computer entry. I am adept at reviewing data for errors, correcting deficiencies, and ensuring the accuracy of output.
- Key Responsibilities:
- Entering customer and account data from source documents within specified time limits.
- Compiling and verifying the accuracy of information to prepare source data for computer entry.
- Sorting and organizing data to streamline the entry process and maintain data integrity.
- Reviewing data for deficiencies or errors, promptly correcting any incompatibilities, and ensuring accurate output.
- Collaborating with team members to optimize data entry processes and meet quality standards.
- # Key Skills and Expertise:
- Proficient in:
- Data entry with speed and accuracy
- Compiling and verifying information for accuracy
- Sorting and organizing data efficiently
- Reviewing data for errors and deficiencies
- Attention to detail and error correction
- Time management and meeting tight deadlines
- Collaboration and teamwork for process optimization
Education
Bachelor's degree - Informatics and Economy
Universitatea „Ștefan cel Mare” din Suceava
01.2019
Skills
- Microsoft Endpoint Configuration Manager
- Microsoft Intune
- TCP/IP, DNS, firewalls, proxies
- AD, Azure AD / Entra ID
- PowerShell, SQL
- Log analysis and root cause identification
- Hybrid Environment Expertise SCCM and Intune(Co-Management)
- Experience working with cross-functional teams
Languages
English
Advanced (C1)
Timeline
Technical Engineer
Atos
09.2021 - Current
B2B Security Engineer Support
Heimdal Security
05.2020 - 08.2021
Data Entry Operator
AROBS Software
05.2019 - 03.2020
Service Desk Analyst
Capgemini
08.2017 - 08.2021
Bachelor's degree - Informatics and Economy
Universitatea „Ștefan cel Mare” din Suceava