Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cristian Gradinariu

Iasi,BV

Summary

With a Bachelor's degree in Informatics and Economy from Ștefan cel Mare University, I am currently engaged as a Technical Engineer at Atos, specializing in system monitoring and management. My core competencies lie in administering Software Distribution Infrastructure, troubleshooting client issues, and managing application deployment platforms like SCCM.

Overview

8
8
years of professional experience

Work History

Technical Engineer

Atos
09.2021 - Current
  • Profile Summary:
  • As a Technical Engineer at Atos, I specialize in managing Software Distribution Infrastructure (SDI) primarily with SCCM2007, SCCM2012, and Microsoft Intune. My focus is on optimizing system and application performance for seamless delivery.
  • Key Responsibilities:
  • -SCCM Software Distribution Mastery: Monitoring and troubleshooting software packages for efficient delivery.
  • -Client Management: Swiftly addressing SCCM Agents and Windows Deployment Services (WDS) issues.
  • -Active Directory & Windows Server: Expertly managing DNS, DHCP, and GPO for secure environments.
  • -Application Deployment: Spearheading application deployment via SCCM and Microsoft Intune.
  • -Technical Documentation: Crafting detailed documentation for deployment processes and troubleshooting.
  • -Imaging Standards: Implementing imaging standards using OSD and MDT for uniform device configuration.
  • -OSD & MDT Expertise: Streamlining operating system deployment with SCCM's OSD and MDT.
  • -SCCM Client Management: Handling SCCM client installations, software distribution, and troubleshooting.
  • -Log Analysis: Analyzing SCCM logs to troubleshoot package installations and updates.
  • -Networking Support: Assisting with network configuration and troubleshooting.
  • # Key Skills and Expertise:
  • -SCCM Administration: Proficiently steering SCCM for software distribution and client troubleshooting.
  • -Troubleshooting: Diagnosing and resolving technical issues for uninterrupted productivity.
  • -Active Directory Management: Configuring and managing Active Directory services for efficiency and security.
  • -Application Deployment: Deploying and managing applications via SCCM and Microsoft Intune.
  • -Technical Documentation: Creating clear technical documentation for operational continuity.

B2B Security Engineer Support

Heimdal Security
05.2020 - 08.2021
  • Key Responsibilities:
  • Client-Centric Excellence: From dissecting customer complaints to pinpointing root causes, I specialize in tailoring bespoke solutions to meet individual client needs.
  • Agile Problem-Solving: I expedite corrections and adjustments, ensuring seamless operations and bolstering client satisfaction.
  • Insightful Analysis: Harnessing my technical acumen, I collect and analyze customer data to craft comprehensive reports, driving informed decisions and continuous enhancement.
  • Collaborative Innovation: I collaborate cross-functionally, delivering actionable feedback reports to departments like Q&A and Development, fostering an environment of innovation and excellence.
  • # Key Skills and Expertise:
  • My technical prowess extends across diverse domains:
  • Software Troubleshooting: Resolving conflicts with third-party applications like Proxy Servers, Firewalls, VPNs, and Antiviruses.
  • System Integration: Addressing incompatibilities between Domain Controllers, AD, WSUS, Exchange Servers, SCCM, and our proprietary application.
  • Network Optimization: Enhancing connectivity through meticulous computer performance analysis in virtual (Hyper-V) and physical (Windows) environments.
  • Deployment Proficiency: Expertise in AD GPO, Microsoft SCCM, and other deployment software for seamless MSI file pushes.
  • Scripting Mastery: Rigorous scripting with Windows batch scripts and PowerShell for streamlined system function manipulation.
  • Analytical Aptitude: Conducting thorough log analysis for Windows, network, and third-party applications.
  • Quality Assurance: Rigorous testing of third-party applications for silent deployment glitches.
  • Malware Management: Expertise in analysis, investigation, and removal, employing advanced tools for precise tracking and forensic examination.

Service Desk Analyst

Capgemini
08.2017 - 08.2021
  • Profile Summary:
  • Dedicated to providing top-tier IT support, I excel in resolving a wide range of software, hardware, network, and telecom issues with a focus on first-contact resolution. With a professional telephone manner and acute attention to customer needs, I serve as the primary point of contact for users, ensuring efficient call management within SLA guidelines and fostering positive perceptions of the Service Desk.
  • Key Responsibilities:
  • Offering first-line IT support, resolving software, hardware, network, and telecom issues on initial contact.
  • Acting as the single point of contact for users, logging and managing calls within SLA to ensure a positive Service Desk perception.
  • Diagnosing technical problems related to Windows XP/7/8/10, MAC OSX, networking, and telephony reported by customers.
  • Identifying and reporting knowledge gaps to facilitate continuous improvement.
  • Providing support for VPN and Remote Desktop Connection, troubleshooting Citrix Client issues in Citrix environments.
  • Managing customer support and analysis through the O365 Admin Console, including network connectivity troubleshooting.
  • Conducting advanced troubleshooting for Windows XP/7/8/10 and basic SAP knowledge.
  • Configuring corporate email on iOS/Android devices using ActiveSync and AirWatch.
  • Troubleshooting VPN connectivity issues and managing Share Drive access (creating and managing security groups).
  • # Key Skills and Expertise:
  • Proficient in:
  • Software, hardware, network, and telecom issue resolution
  • Customer service with a professional telephone manner
  • Windows XP/7/8/10 and MAC OSX troubleshooting
  • VPN, Remote Desktop Connection, and Citrix environments
  • Office365 Admin Console for customer support and analysis
  • Network connectivity troubleshooting
  • Basic SAP knowledge
  • IOS/Android corporate email configuration using ActiveSync and AirWatch
  • Share Drive access management, including security group creation and management

Data Entry Operator

AROBS Software
05.2019 - 03.2020
  • Profile Summary:
  • As a meticulous data entry professional, I specialize in accurately entering customer and account data from source documents within tight timeframes. With a keen eye for detail, I compile, verify, and sort information to ensure the integrity of source data for computer entry. I am adept at reviewing data for errors, correcting deficiencies, and ensuring the accuracy of output.
  • Key Responsibilities:
  • Entering customer and account data from source documents within specified time limits.
  • Compiling and verifying the accuracy of information to prepare source data for computer entry.
  • Sorting and organizing data to streamline the entry process and maintain data integrity.
  • Reviewing data for deficiencies or errors, promptly correcting any incompatibilities, and ensuring accurate output.
  • Collaborating with team members to optimize data entry processes and meet quality standards.
  • # Key Skills and Expertise:
  • Proficient in:
  • Data entry with speed and accuracy
  • Compiling and verifying information for accuracy
  • Sorting and organizing data efficiently
  • Reviewing data for errors and deficiencies
  • Attention to detail and error correction
  • Time management and meeting tight deadlines
  • Collaboration and teamwork for process optimization

Education

Bachelor's degree - Informatics and Economy

Universitatea „Ștefan cel Mare” din Suceava
01.2019

Skills

  • Microsoft Endpoint Configuration Manager
  • Microsoft Intune
  • TCP/IP, DNS, firewalls, proxies
  • AD, Azure AD / Entra ID
  • PowerShell, SQL
  • Log analysis and root cause identification
  • Hybrid Environment Expertise SCCM and Intune(Co-Management)
  • Experience working with cross-functional teams

Languages

English
Advanced (C1)

Timeline

Technical Engineer

Atos
09.2021 - Current

B2B Security Engineer Support

Heimdal Security
05.2020 - 08.2021

Data Entry Operator

AROBS Software
05.2019 - 03.2020

Service Desk Analyst

Capgemini
08.2017 - 08.2021

Bachelor's degree - Informatics and Economy

Universitatea „Ștefan cel Mare” din Suceava

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Cristian Gradinariu