Daniel Mihai Tănase
IT Support
Bucharest
Summary
Detail-oriented IT Support Specialist with experience in troubleshooting, issue resolution, and technical support. Adept at providing high-quality end-user assistance, managing IT assets, and implementing best practices for IT operations. Quick learner with a passion for new technologies, strong communication skills, and the ability to work efficiently under pressure.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
IT HelpDesk Engineer
KMG International (Rompetrol)
Bucharest, Romania
09.2023 - Current
- Respond to user inquiries and troubleshoot technical issues via phone, email, or in-person
- Provide step-by-step guidance and assistance to resolve software and hardware problems
- Diagnose and resolve basic technical issues related to operating systems, applications and hardware components
- Document incidents, solutions and user interactions in the ticketing system
- Assist in the setup, installation and configuration of desktops, laptops, printers and other IT peripherals
- Collaborate with higher-level support teams for complex problem solution
- Educate users on basic software functionality and best practices to enhance their overall IT experience
- Escalate unresolved issues to the appropriate support teams while providing detailed information for efficient problem resolution
- Follow up with users to ensure the successful resolution of their technical problems
Back Office Agent
DKV MOBILITY SERVICES BUSINESS CENTER GmbH + Co. KG
Bucharest, Romania
09.2021 - 09.2023
- Taking requests received through different sales channels and processing them
- Checking the documentation specific to each request (e.g
- Identity documents, order forms, commercial register extracts, bank extracts, commercial offers, purchase orders, financial reports of businesses)
- Verification and application of lending rules
- Entering data into the used systems and configuring the products according to customer requests and internal procedures
- Task processing within the agreed SLA
- The correct and qualitative processing of the content in the specific systems
Customer Support Representative - Order Support
Computer Generated Solutions Inc.
08.2019 - 08.2021
- Serves customers by providing product and service information and resolving product and service problems
- Resolves product or service problems by clarifying the customer's complaints, determining the cause of the problem, selecting and explaining the best solution, offering correction or adjustment, and following up to ensure resolution
- The responsibility of respecting the SLAs, in order to reach the
Education
Bachelor's Degree - Economic Informatics
Academy of Economic Studies
Bucharest 10.2022 - Current
Baccaulaureate - Philology - Bilingual Portuguese
Eugen Lovinescu Theoretical High School
Bucharest 09.2015 - 06.2019
Skills
Technical Skills
- IT Support and Troubleshooting: Windows OS, Active Directory, Remote Desktop, SysAid, Jira
- Software and Tools: Microsoft Office 365 Suite, SAP DKP, SAP CRM, Microsoft Dynamics 365, Outlook
- Scripting and Automation: Basic PowerShell scripting
- IT Asset Management: Lifecycle management, inventory control, compliance
- Networking: Basic understanding of TCP/IP, LAN/WAN, VPN
Soft Skills
- Strong communication and problem-solving skills
- Time management and organization
- Ability to work under pressure and adapt to new technologies quickly
- Team collaboration and customer service orientation
Timeline
IT HelpDesk Engineer
KMG International (Rompetrol)
09.2023 - Current
Bachelor's Degree - Economic Informatics
Academy of Economic Studies
10.2022 - Current
Back Office Agent
DKV MOBILITY SERVICES BUSINESS CENTER GmbH + Co. KG
09.2021 - 09.2023
Customer Support Representative - Order Support
Computer Generated Solutions Inc.
08.2019 - 08.2021
Baccaulaureate - Philology - Bilingual Portuguese
Eugen Lovinescu Theoretical High School
09.2015 - 06.2019
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