Iulia-Emanuela Burlacu
IT Analyst
Bucharest,IF
Summary
An energetic, open-minded, and detail-oriented individual with a strong passion for data analysis, problem-solving, and critical thinking. Driven by continuous learning, I am eager to collaborate with teams, learn from industry experts, and grow as a professional in the analytics field. The goal is to create value by transforming data into actionable insights while continuously enhancing technical and analytical skills.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Junior Business Analyst/ IT Analyst
Medicover SRL
5 2022 - Current
- Worked closely with the IT Delivery Manager to turn high-level feature requests into user stories with reference to existing functionality, and product strategy, by collaborating with stakeholders, developers, and partners.
- Immerse in Agile delivery activities such as sprints, showcases, and retrospectives.
- Conducted test plans to ensure required product functionality is correctly covered.
- Participated in the delivery of an integration project; Manage specification documentation.
- Offer consultancy and technical advice regarding the systems and IT equipment.
- Identify the potential sources of errors and the causes that led to deviations.
- Administers and maintains the databases related to the systems mentioned in the previous points.
- Collaborates with other IT specialists and with the operational side in order to successfully implement the updated versions and troubleshoots problems arising in the exploitation of existing systems.
- Test the versions and keep in touch with both business and IT specialists to resolve the situations that arise.
- Manages technical documents and maintains the company's software equipment.
- Provides support and advice to users; Installs/uninstalls software applications or uses third-party services in compliance with internal procedures.
- Creates specific reports for the database.
- Collaborates with the IT Group team to improve reporting systems.
Sales Representative
Color-Metal SRL
05.2018 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Administrative Assistant
Color-Metal SRL
11.2017 - 04.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Human Resources Analyst
Stericycle
07.2017 - 10.2017
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
Accountant
SC Eat and Joy SRL
04.2017 - 06.2017
- Handled day-to-day accounting processes to drive financial accuracy.
- Prepared the sales reports and the commission invoices and send them to suppliers.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
INTERNSHIP – Human Resources Department
Deutsche Bahn Cargo Romania
03.2017 - 04.2017
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Background Screening Analyst (Human Resources Analyst)
Mindit Consulting
06.2016 - 03.2017
- Conducted address verifications using various tools, ensuring accuracy in background screening reports.
- Improved client satisfaction rates by delivering timely and accurate background screening results.
Quality Manager Assistant
Romania Hypermarche SA
07.2015 - 04.2016
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
Buyer Analyst/ Provider consultant
eMAG
01.2015 - 07.2015
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
- Built long-term relationship with the supplier on matters related to stock, products, flow controls.
- Prepared reports with the customers' complaints and suggestions.
Clients Service Operator
CREDITEXPRESS Romania
09.2013 - 07.2014
- Developed strong client relationships, fostering trust and loyalty in the company''s services.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during service operations, finding ways to resolve them effectively while maintaining high-quality standards throughout each task performed.
- Provided excellent customer care, consistently receiving positive feedback from clients and management alike.
- Participated in regular team meetings to discuss project progress, challenges, and potential solutions.
Education
Master of Science - Quality Management
The Bucharest Academy of Economic Studies
Bucharest, Romania 10.2013 - 07.2015
Bachelor of Science - Agrifood And Environmental Economics
The Bucharest Academy of Economic Studies
Bucharest, Romania 10.2010 - 07.2013
High School Diploma -
Economic College From Buzau
Buzau, Romania 04.2001 -
Skills
Written and oral Communication
Detail-oriented and multitasking skills
Teamwork
Customer Relationship Management
Analytical Skills
Stakeholder Management
Customer Relationship Building
Negotiation
Operations Analysis
Microsoft Office Suite
Agile Methodology
Microsoft Excel
SQL Server Management Studio
Client Service
Sales closing
Certification
Programmer with SQL, 05/2024, Absolute School
Languages
Romanian
English
French
Hiking, Photography, Music, Personal Development
In my spare time I enjoy listening music because it gives me a very good mood. I love doing sports like hiking on the mountains or going on mountain bike rides whenever I have the opportunity. I'm really into to books on psychology and personal development as well. I care about environmental problems, healthy food and health in general. I recently started learning nature photography, is my way to see the world more closely.
Timeline
IBM Data Analyst Professional Certificate, 06/2024, ongoing, Coursera
02-2025
Programmer with SQL, 05/2024, Absolute School
05-2024
Sales Representative
Color-Metal SRL
05.2018 - Current
Administrative Assistant
Color-Metal SRL
11.2017 - 04.2018
Human Resources Analyst
Stericycle
07.2017 - 10.2017
Accountant
SC Eat and Joy SRL
04.2017 - 06.2017
INTERNSHIP – Human Resources Department
Deutsche Bahn Cargo Romania
03.2017 - 04.2017
Background Screening Analyst (Human Resources Analyst)
Mindit Consulting
06.2016 - 03.2017
Quality Manager Assistant
Romania Hypermarche SA
07.2015 - 04.2016
Buyer Analyst/ Provider consultant
eMAG
01.2015 - 07.2015
Master of Science - Quality Management
The Bucharest Academy of Economic Studies
10.2013 - 07.2015
Clients Service Operator
CREDITEXPRESS Romania
09.2013 - 07.2014
Bachelor of Science - Agrifood And Environmental Economics
The Bucharest Academy of Economic Studies
10.2010 - 07.2013
High School Diploma -
Economic College From Buzau
04.2001 -
Junior Business Analyst/ IT Analyst
Medicover SRL
5 2022 - Current