Maria Helena BIRHALA

• Providing details about English courses by telephone and recommending appropriate courses
• Liaison between clients and teachers, centre having more than 150 students
• Maintaining constant communication with clients
• Monitoring clients satisfaction
• Resolving complaints and providing tailored solutions
• Scheduling demo lessons
• Issuing invoices and tracking of payments

• Developing procedures and documents related to the training of elderly caregivers at home in Israel
• Monitoring approx 400 caregivers activity and maintaining constant communication with them by telephone
• Operating online classes (Google classroom) for caregivers
• Providing details for persons interested to work in Israel as caregivers
• Creating and completing documents related to the company's activity.

Writing and implementing Grundtvig Workshops: Entrepreneurs in the Mirror” (2012-2013) and „My Business Plan” (2010-2011) (European Commision’ Lifelong Learning Programme):

• Promoting activities at European level;
• Participants selection;
• Organizing training activities;
• Outcomes dissemination.
• Preparing reports for the funding agency

Implementing Grundtvig partnership „T.I. BEST – Teach Innovation Best” – collaboration with institutions and organizations from Turkey, Poland, Italy, Spain (2011-2013).

• Participation in organization of international conferences for IT managers, in Iasi and Chisinau (400 participants)
• Planning activities together with the organizing team
• Maintaining contact with guest speakers
• Booking plane tickets; organization of accommodation, transport.

• Coordinating the organization and carrying out training programs and VET for more than 300 participants (Vocational Education and Training) courses in the North East region of Romania (e.g. Caregiver & Child Care training courses, Entrepreneurial programmes)
• Planning activities of trainers and coordinating further implementation;
• Organizing final exams for graduation of the training courses;
• Liaising with trainers

PPOSDRU 2007-2023: Project: “Job Market: Opportunities for the future through equal opportunities for women”

• Planning training courses;
• Planning training activities;
• Coordinating organization of training courses in the partner regions;
• Monitoring training activities;
• Involving in other activities required for project implementation and achievement of the outcomes of the project

Communication and public relations coordinator within FDSC project -“Dezvoltarea abilităţilor antreprenoriale ale tinerilor – certitudinea participării lor la viaţa comunităţii” (Development entrepreneurial skills among youth – certitude of their involvement in local communities)

• Ensuring communication with beneficiaries and partners in the project;
• Dissemination activities;
• Organizing meetings with participants in all Romanian regions

Participation in implementing Grundtvig Workshop „The Bridge Method” (September 2009- July2010) and Grundtvig Partnership „New Methods Exchange Ways of Learning” (2009-2011) (European Comission’ Lifelong Learning Programme)

Various reports delivery