Mario Serban
Bucharest
Summary
I am a graduate of the University of Hertfordshire with a degree in Philosophy and French. I am eager to contribute as a valuable team member, learn new skills, and refine my existing abilities through hard work and dedication. My core values include innovation, integrity, and continuous learning.
Overview
8
8
years of professional experience
Work History
KYC Risk analyst
General Secretariat of Société Générale
11.2023 - 11.2024
- Evaluated financial documents to assess the risk of financial crimes or terrorism affiliations for businesses and individuals, adhering to frequently updated corporate law guidelines.
- Investigated the identities and roles of legal representatives, with adjustments based on the enterprise's legal structure.
- Conducted complex ownership assessments to trace ultimate beneficiaries through multiple layers of legal entities and investors, verifying declarations and identifying discrepancies.
- Screened entities and individuals against regulatory controls and liaised with front-office legal advisors to obtain missing or additional documentation from clients.
Sales Assistant/Advisor
Direct Client Services
12.2021 - 07.2022
- I gained valuable experience in interpersonal relationships by actively listening to customer needs and recommending optimal products.
- I frequently volunteered for extra shifts during busy periods and holidays to help alleviate staffing shortages.
- One of my favorite aspects of the role was representing the brand outside the shop floor by organizing a charity within a sponsored cultural events, which enhanced the brand's public perception and rewarded hardworking children.
- Through my dedication and rapid acquisition of knowledge, I connected with colleagues from different branches and became an advisor on displays of foreign literature and social sciences.
Call Center Agent
Computer Generated Solutions
08.2021 - 12.2021
- A fast paced environment managing over 30 customer calls per day.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Contributor/Writer
EgoPhobia Association&Apostrof
05.2017 - 12.2021
- Collaborated with authors, editors and team members for new ideas and strategies.
- Researched and wrote original content for case studies, emails and newsletters.
Education
University of Hertfordshire - Philosophy and French
University of Hertfordshire
Hatfield, England05.2023
Skills
- Critical Thinking
- Problem Solving
- Meticulous attitude
- Trustworthy
- Excellent cultural awareness
- Ability to work and communicate with all members of an organization
- Ability to 'read' a situation
- Good team player
- Broad range of software including Excel, Word, PowerPoint
Accomplishments
- First Prize, Marin Sorescu National Interdisciplinary Competition, Râmnicu Vâlcea, 2016, Critical Criticism Section
- Second Prize, Regional Poetry and Short Prose Contest 'Vintilă Horia', Segarcea, 2017, Short Prose Section
Languages
English
Proficient
C2
Romanian
Proficient
C2
French
Advanced
C1
Russian
Beginner
A1
Hobbies
During my free time, I enjoy learning new things I was not accustomed with such as playing piano, exploring different areas of mathematics or reading classic literature and when it comes to relaxing, I love wandering in nature or cooking fancy meals for my family.
Timeline
KYC Risk analyst
General Secretariat of Société Générale
11.2023 - 11.2024
Sales Assistant/Advisor
Direct Client Services
12.2021 - 07.2022
Call Center Agent
Computer Generated Solutions
08.2021 - 12.2021
Contributor/Writer
EgoPhobia Association&Apostrof
05.2017 - 12.2021
University of Hertfordshire - Philosophy and French
University of Hertfordshire
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