Mihnea Florin Andrei
Senior Storage Support Engineer
Bucharest,B
Summary
Dynamic professional with extensive experience in technical support, excelling in advanced troubleshooting and systems management. Expertise in diagnosing complex issues and implementing effective solutions ensures seamless operations and enhanced system performance. Strong advocate for team collaboration and adaptability, consistently driving results while fostering a positive work environment. Proficient in network configuration, software deployment, and customer service, bringing reliability and flexibility to any technical team.
Overview
14
14
years of professional experience
6
6
Certifications
3
3
Languages
Work History
Senior Technical Support Engineer ZFS Storage Appliance
Oracle Global Services
09.2022 - Current
- Delivered technical onboarding and product knowledge sessions (TOIs, How-To workshops) to accelerate integration of new team members.
- Mentored and coached new hires to ensure effective incident resolution through structured research, collaboration, and root-cause analysis.
- Actively contributed to continuous improvement by reviewing and enhancing operational procedures and best practices.
- Provided advanced support and configuration for ZFSSA platforms (ZS7-2, ZS9-2, ZS11-2).
- Applied expertise in Oracle Cloud Infrastructure (OCI), including Cloud Backups, Networking, Compute, and Storage services.
- Pursued in-depth technical development in Solaris 11 OS, shell scripting, and Python automation.
Technical Support Engineer ZFS Storage Appliance
Oracle Global Services
07.2017 - 09.2022
- Delivered post-sales technical support for Oracle ZFS Storage Appliance customers worldwide.
- Served as main contact for customers, OEMs, and VARs, ensuring timely issue resolution and high satisfaction.
- Diagnosed and resolved complex technical issues involving NFS, SMB, LUNs, Replication, iSCSI, FC, IB, and Ethernet.
- Supported ZFSSA systems (7x10, 7x20, ZS3-3, ZS3-4, ZS4-4, ZS5-2, ZS5-4) running Oracle Solaris.
- Collaborated with senior engineers to develop and implement effective support solutions.
Configuration Engineer - Transmission
Vodafone Romania
04.2016 - 07.2017
- Configured and maintained PDH, SDH, and WDM trails for Vodafone Germany’s transmission network.
- Integrated Huawei OSN 500, 1500, and 1800 systems into SDH and DWDM infrastructures.
- Executed planned works with zero unplanned downtime, ensuring continuous network availability.
- Deployed Ethernet over SDH, E1/VC12 circuits, and protection schemes (MSP Ring, MSP Linear, SNCP).
- Supported migrations from SDH to DWDM for fixed (DSLAM) networks.
- Worked with multi-vendor equipment: Alcatel, Siemens, Marconi, and Huawei.
Technical Coordinator FO Transmission / FAN / FTTH network Orange Spain
Ericsson Romania
07.2015 - 04.2016
- Coordinated daily operations and major incidents for Orange Spain’s SDH, DWDM, FAN, and FTTH networks.
- Monitored alarms, supported troubleshooting, managed escalations, and produced performance reports to ensure KPI compliance.
Shift Coordinator FO Transmission/Fixed Access Network/FTTH Engineer Orange Spain
Ericsson Romania
03.2014 - 06.2015
- Managed trouble tickets, monitored alarms/events, and ensured KPI compliance for transmission and access networks.
- Performed troubleshooting across SDH, WDM, PTN, xDSL, and OLT equipment (Alcatel, Huawei, Nortel/Ciena).
- Coordinated field engineers, escalated major incidents, and liaised with 3PPs and management.
Telecom Network Technician
Combridge
10.2012 - 03.2014
- Monitored and troubleshot Combridge SDH and IP networks (Cisco, Huawei, Marconi, Alcatel, Juniper), ensuring SLA compliance.
- Supported field engineers, coordinated with service providers, notified customers of maintenance, and used tools like Netcool, Observium, Cacti, and Nagios.
Telecom Network Technician
Radcom
06.2011 - 09.2011
- Monitored and troubleshot Orange Romania Alcatel equipment using Netcool and RM.
Education
Master's degree - Sisteme Avansate de Telecomunicații, Prelucrarea și Transmisia Informației
Universitatea Valahia Targoviste
Targoviste06-2026
Bachelor of Engineering - Electronica, Telecomunicatii si Tehnologia Informatiei
Universitatea Politehnica Bucuresti
Bucharest, Romania06-2012
Skills
Storage architecture expertise
COURSES / TRAINING
- 2014 SDH fundamentals - Ericsson Academy
- 2015 Datacomm Networking - Ericsson Academy, DWDM Workshop (Optix OSN 1800, 6800, 8800 Series) - Ericsson Academy
- 2015 ITIL Foundations - Ericsson Academy
- 2016 DWDM Product Customized U2000 Training - Vodafone, Optix OSN 6800/8800(OTN) Commissioning Training - Vodafone
- 2017 KTR- Kepner Tregoe Resolve - Oracle
- 2018 MOT - Moments of truth - Oracle
- 2019 Solaris 11 System Administration - Oracle , Solaris 11 ZFS Administration - Oracle
- 2020 Oracle Cloud Basics - Oracle
- 2021 PCA X8/X9 - Advocate Accreditation - Oracle
- 2025 Oracle Cloud Infrastructure 2025 Foundations Associate
- 2025 Oracle Cloud Infrastructure 2025 AI Foundations Associate
- 2025 Oracle Cloud Infrastructure Networking Professional
- 2025 SQL Explorer
Certification
2022 Oracle Cloud Infrastructure 2022 Certified Foundations Associate
AWARDS
SILVER Recognition Award - Ericsson 2015
Spot award - Oracle 2019
Timeline
Senior Technical Support Engineer ZFS Storage Appliance
Oracle Global Services
09.2022 - Current
Technical Support Engineer ZFS Storage Appliance
Oracle Global Services
07.2017 - 09.2022
Configuration Engineer - Transmission
Vodafone Romania
04.2016 - 07.2017
Technical Coordinator FO Transmission / FAN / FTTH network Orange Spain
Ericsson Romania
07.2015 - 04.2016
Shift Coordinator FO Transmission/Fixed Access Network/FTTH Engineer Orange Spain
Ericsson Romania
03.2014 - 06.2015
Telecom Network Technician
Combridge
10.2012 - 03.2014
Telecom Network Technician
Radcom
06.2011 - 09.2011
Master's degree - Sisteme Avansate de Telecomunicații, Prelucrarea și Transmisia Informației
Universitatea Valahia Targoviste
Bachelor of Engineering - Electronica, Telecomunicatii si Tehnologia Informatiei
Universitatea Politehnica Bucuresti