Data Analysis
Queen Awesu
Data Analyst/ Business Ethics
13848,Bucuresti
Summary
I am a customer support manager and data entry manager with experience working in fast-paced environments. I excel at interacting with people, both as part of a team and independently. I welcome new challenges and seek to improve myself at every opportunity. I have a strong understanding of platforms for data analysis, including SQL, spreadsheets, Tableau, and R. I am an effective communicator, and I have strong organizational and analytical skills. I recently completed the Google Data Analytics Certificate program, which covers the full scope of data analysis.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Customer Service Representative
Multinational Company
Bucharest
03.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Agent
Payless, Adcar Rental Company
Bucharest
07.2021 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
ASSISTANT ADMINISTRATIVE OFFICER
Osun, ADELEKE UNIVERSITY
12.2017 - 11.2018
- Managed time efficiently in order to complete all tasks within deadlines.
- Digitalizing all documents.
- Regular backup of files.
- Manual imputation of student results with Microsoft excel.
- Strengthened communication skills through regular interactions with others.
ADMINISTRATIVE OFFICE ASSISTANT
Ministry Of Informations
Abeokuta
01.2011 - 08.2011
- Overseeing department budgets & maintaining inventory of office supplies
- Organizing company records
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Education
National Diploma - Business Administration
Abraham Adesanya Polythecnic
Ijebu Igbo, Ogun State Nigeria 09.2011 - 10.2013
BBA - Business Administration And Management
Kwara State Polythecnic
Ilorin, Kwara State, Nigeria 07.2015 - 09.2017
Skills
undefined
Software
SQL
Tableau
R programming
Analytical skills
Strong Communication Skills
Spreadsheet
Certification
Google Data Analytics
Timeline
Google Data Analytics
10-2023
Business Ethics
07-2023
Cases in Gender Equality
01-2023
Customer Service Representative
Multinational Company
03.2022 - Current
Customer Service Agent
Payless, Adcar Rental Company
07.2021 - 02.2022
ASSISTANT ADMINISTRATIVE OFFICER
Osun, ADELEKE UNIVERSITY
12.2017 - 11.2018
BBA - Business Administration And Management
Kwara State Polythecnic
07.2015 - 09.2017
National Diploma - Business Administration
Abraham Adesanya Polythecnic
09.2011 - 10.2013
ADMINISTRATIVE OFFICE ASSISTANT
Ministry Of Informations
01.2011 - 08.2011
Similar Profiles
Muhammad Abdullah KayaniMuhammad Abdullah Kayani
Customer sales representative at Multinational companyCustomer sales representative at Multinational company
KAVITA PATILKAVITA PATIL
Web Designer at INDEGENE Limited (Multinational Company)Web Designer at INDEGENE Limited (Multinational Company)
Imran Ahmad SiddiqiImran Ahmad Siddiqi
Storekeeper,UDC Cleark, at In a Multinational CompanyStorekeeper,UDC Cleark, at In a Multinational Company