Simona Murzea

NTT Data Project:

• Examined orders to confirm accuracy, completeness and adherence to customer requirements.
• Processed customer orders (software and services) in line with established policies and procedures.
• SME (Subject Matter Expert)
• Trainig new colleges.
• Create and update the processes.
• Booking of high priority and complex orders.
• Developed and implemented strategies to increase eciency in order processing.
• Stay allways in contact with the others departaments, in order to accomplish the full process (quoting-procurement-activation-invoicing).
• Maintain a excelent communication with the NTT employes.

• Handled customer inquiries and suggestions courteously and professionally
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Answered constant of customer calls with minimal wait times
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Offered advice and assistance to customers, paying attention to special needs or wants

• Monitored the calls and suggested improvements to daily functionality
• Tracked quality issues and offer help to improve
• Established and tracked quality department goals and objectives
• Scheduled and chaired quality review meetings of performance risk, improving throughput and achieving customer satisfaction
• Airberlin Projekt