Sorina Stroia
Transport Coordinator
Timişoara,TM
Summary
Offering great communication and relationship-building skills, eager to learn and grow in a supportive environment. Bringing quick learning ability and adaptability, along with proficiency in CRM tools and customer engagement strategies.
Also experienced with coordinating transportation logistics to optimize delivery schedules. Track record of maintaining strong vendor relationships and streamlining transportation operations to ensure timely and cost effective solutions.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Transport Coordinator
Powercargo Logistics Ltd.
Timișoara, Timis
06.2024 - Current
- Enhanced customer satisfaction by resolving transportation issues promptly and maintaining open communication lines
- Coordinated multiple transport projects simultaneously, achieving successful completion within deadlines
- Established strong relationships with clients, resulting in repeat business and positive feedback
- Ensured timely delivery of goods by closely monitoring shipment progress and addressing potential delays
Transport Manager
Baltic Transline LT
Timișoara, Timis
07.2023 - 06.2024
- Coordinate and negotiate with customers
- Ensure that all drivers and operators have the correct, up to date information
- In-depth knowledge of industry-standard methods, costs and best practices for hauling freight
- Providing precise logistics to follow along on their routes, and coordinating delivery times
Junior Data Analyst
Nokia Romania
Timișoara, Timis
02.2020 - 05.2023
- Identify and collect data
- Source missing data
- Ensure the internal transfer of documents
- Assess quality of data and remove or clean data
Customer Success Specialist
Exswap Software Applications Romania
Timișoara, Timis
01.2019 - 12.2020
- Assist in creating training and educational materials
- Review customer complaints and concerns and seek to improve the customer experience
- Assist customers with setting up and navigating programs or software
- Create newsletters and website content
Customer Success Manager
Lingo24
Timișoara, Timis
04.2013 - 09.2018
- Support customers as they transition from sales prospects to active customers
- Handle and resolve customer requests and complaints
- Develop and manage client portfolios.
Afterschool Teacher
Puerto de la Cruz
Timișoara, Timis
03.2012 - 01.2013
Sales Consultant
Farmexpert Romania
Timișoara, Timis
10.2009 - 12.2011
Customer Care Advisor
Bosch Communications Center Romania
Timișoara, Timis
03.2007 - 11.2009
- Responding to customer complaint
- Escalating problems to the technical team or other members of the product team
- Updating customer information in the company database
Education
Bachelor of Arts - Applied Psychology
West University of Timisoara
Timișoara, Romania 10.2019 - 06.2022
Bachelor of Arts - Philology
West University of Timisoara
Timișoara, TM 10.2004 -
Skills
Customer service
Problem-solving abilities
Adaptability and flexibility
Teamwork
Freight negotiation
Transportation planning
Negotiating rates
Certification
Transport manager certificate (freight)
Hobbies
Cooking, gardening, watching good movies and TV series
Timeline
Transport Coordinator
Powercargo Logistics Ltd.
06.2024 - Current
Transport Manager
Baltic Transline LT
07.2023 - 06.2024
Junior Data Analyst
Nokia Romania
02.2020 - 05.2023
Bachelor of Arts - Applied Psychology
West University of Timisoara
10.2019 - 06.2022
Customer Success Specialist
Exswap Software Applications Romania
01.2019 - 12.2020
Customer Success Manager
Lingo24
04.2013 - 09.2018
Afterschool Teacher
Puerto de la Cruz
03.2012 - 01.2013
Sales Consultant
Farmexpert Romania
10.2009 - 12.2011
Customer Care Advisor
Bosch Communications Center Romania
03.2007 - 11.2009
Bachelor of Arts - Philology
West University of Timisoara
10.2004 -
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