Alexandru NITA

• Coordinated group-aligned innovation programs focused on AI, cyber intelligence, operational intelligence and digital identity.
• Delivered MVPs in partnership with startups in under 6 months across lending, KYC, and mobile engagement.
• Defined and scaled a new innovation governance framework across BRD’s business lines and IT.
• Serve as key interface to Group and CEO-level transformation councils.

• Conceptualized and led the development of an award-winning, SG group-level "Screenless ATM" recognized for excellence in enterprise innovation enablement.
• Designed and delivered a proprietary KYC OCR engine that automated metadata extraction and validation, significantly reducing onboarding time and enhancing digital identity verification accuracy and confidence.
• Orchestrated BRD’s digital transformation pilots across multiple units, contributing directly to platform scalability.
• Integrated eIDAS-compliant digital onboarding and signing journeys into retail & corporate banking flows.
• Launched the bank’s internal innovation lab and drove employee-led idea execution.
• Forged strategic partnerships with fintechs and regulatory bodies for agile compliance and co-creation.
• Contributed to BRD’s AI and data frameworks.

• Delivered a secure remote access platform enabling large-scale work-from-home capabilities for business continuity.
• Rolled out HID-based smart cards for dual-purpose use: physical branch access and logical OTP authentication.
• Led enterprise-wide Citrix XenApp deployment across all commercial branches, enhancing application accessibility and user experience.
• Implemented Splunk-based Operational Intelligence dashboards to monitor Citrix performance and ensure ATM fleet cash availability in real time.
• Ensured infrastructure compliance with group-level security, audit, and operational risk standards.

• Led the implementation of the CA Service Catalog, enhancing service visibility and governance across the organization.
• Deployed Xerox XDM across the entire national branch network (900+ locations), centralizing print management and reducing operational costs.
• Rolled out HP Device Manager with Secure Pull Printing capabilities across HQ, improving document security and resource efficiency.
• Promoted the adoption of the ITIL framework, standardizing incident, problem, and change management processes.
• Defined and enforced SLA frameworks for internal IT services and intercompany support across subsidiaries, increasing accountability and service quality.

• Provided advanced support for vital and business-critical banking platforms and infrastructure.
• Analyzed recurring technical issues to identify root causes, recommending solutions that improved overall system performance and user satisfaction.
• Provided expert technical support to end-users, diagnosing and resolving hardware and software issues in a timely manner.
• Collaborated with cross-functional teams to implement system upgrades and enhancements, ensuring minimal disruption to service delivery.
• Developed and maintained comprehensive documentation for troubleshooting procedures, enhancing knowledge sharing among team members.
• Conducted training sessions for new staff on support protocols and tools, fostering a culture of continuous learning and improvement.
• Managed incident tickets using ticketing systems, prioritizing tasks based on urgency and impact on business operations.

Developed and maintained several internal platforms supporting regulatory and operational workflows for CRSCs, including:

• Input/Output Registries for secure document tracking
• A Garnishment Notice Management Platform to automate legal processing
• A Credit Analysis Workflow System for Private Individuals and Legal Entities
• An Accounting Correction Registry ensuring auditability and compliance
• Managed system installations, configurations, and upgrades for servers and network devices to ensure optimal performance and reliability.
• Developed and implemented backup and disaster recovery plans, minimizing downtime and data loss during critical incidents.
• Monitored network performance using tools such as Nagios and SolarWinds, promptly identifying and resolving issues to maintain service continuity.
• Provided technical support for end-users, troubleshooting hardware and software issues to ensure efficient operation of IT resources.