Gabriel-Alexandru Tarța
Cluj,Cluj
Summary
Dedicated professional with a strong background in troubleshooting and technical support. Demonstrates exceptional adaptability, active listening, and empathy, ensuring effective communication and teamwork. Known for responsibility, proactivity, and determination in resolving issues calmly and understandingly. Committed to leveraging skills to achieve career growth and contribute to organisational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Darwin Analyst L1
Darwin
Cluj-Napoca, Cluj
12.2023 - Current
- Resolved complex technical issues by providing effective troubleshooting.
- Enhanced customer satisfaction with proactive problem resolution.
- Provided technical guidance to ensure smooth operations.
- Maintained detailed records of reported faults and their solutions.
- Worked diligently under pressure whilst maintaining a high standard of work, demonstrating resilience and dedication in demanding situations.
- Investigated and diagnosed customer's technical and product queries.
- Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
- Referred to internal knowledge base to quickly locate and apply up-to-date troubleshooting steps.
- Communicated complicated concepts to customers with varying levels of technical understanding in non-patronising manner.
- Assisted wider customer service teams to produce external user guides and internal support tools.
Customer support representative
Foundever
Cluj-Napoca
12.2022 - 12.2023
- Improved customer satisfaction by resolving complaints in a timely manner.
- Managed high call volumes for better efficiency and productivity.
- Achieved excellent service with good listening skills and empathy.
- Provided product information to enhance customers' understanding of the products.
- Addressed customer queries, ensuring complete resolution.
- Collaborated with different teams for smooth operations.
- Escalated complex issues with detailed documentation to the respective department.
- Maintained accurate records of customer interactions to ensure continuity in service delivery.
- Delivered superior customer experience by showing patience and understanding during calls.
- Followed up on unresolved issues to guarantee quick solutions.
- Offered tailored solutions, resulting in increased customer loyalty.
- Adhered strictly to company policies whilst dealing with customers' requests or complaints.
- Conducted outbound calls for follow ups or issue resolutions.
- Handled difficult situations calmly, preserving company reputation.
Ajutor Barman
Euphoria
Cluj-Napoca
05.2022 - 08.2022
- Managed stock levels efficiently, preventing shortage during peak hours.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
Education
Bachelor of Science - Relații Internaționale și Studii Europene
Universitatea Babeș-Bolyai
Cluj-Napoca, Cluj 10/2024 -
Skills
- Troubleshooting
- Technical support
- Adaptability
- Active listening
- Empathy
- Communication
- Teamwork
- Responsibility
- Proactivity
- Determination
- Calm
- Understanding
Certification
Permis de conducere, B, 08/01/19
Languages
English
Advanced
Romanian
Native
Affiliations
- Mountaineering
- Running
- Resistance training in the Gym
Timeline
Darwin Analyst L1
Darwin
12.2023 - Current
Customer support representative
Foundever
12.2022 - 12.2023
Ajutor Barman
Euphoria
05.2022 - 08.2022
Permis de conducere, B, 08/01/19
Bachelor of Science - Relații Internaționale și Studii Europene
Universitatea Babeș-Bolyai
10/2024 -
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