Razvan Anghelescu
Customer Service Agent.
Bucureşti
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Technical Support Specialist
CGS (Computer Generated Solutions)
- Internet Troubleshooting
- Jira ticketing system
- Router/Modems and TV troubleshooting
- Mobile applications troubleshooting
- IOS and Android hardware troubleshooting.
Customer Service Analyst
Ascensos
10.2021 - Current
- Working for over 30 websites, taking care of the overall experience of the customer
- Taking care of the whole cycle of a new order placed on our websites
- Working with customers on all the available channels, including social and emails
- Applying procedures and conducting investigations for each order, finding the status and state of the delivery
- Working on customer retention by taking ownership for every case.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Identified trends in customer inquiries, providing insights to improve products or services accordingly.
- Proactively anticipated potential customer concerns, developing strategies to address them before they escalated into larger issues.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Bachelor's degree -
Liceul Teoretic Paul Georgescu
Bucharest, BSkills
Customer Support
Customer experience management
Performance Optimization
Local Area Network (LAN) Engineering
Technical Troubleshooting
Software Installation
Hardware upgrades
Customer Service
Ticket management
Live chat support
Complaint Handling
Payment Processing
Social Media Support
Certification
EF Standardized English Test, 70/100, C1 Advanced
Timeline
Customer Service Analyst
Ascensos
10.2021 - Current
Technical Support Specialist
CGS (Computer Generated Solutions)
Bachelor's degree -
Liceul Teoretic Paul Georgescu
EF Standardized English Test, 70/100, C1 Advanced
EF SET Certificate, 70/100, C1 Advanced
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