Zakariás Júlia
Cluj-Napoca,Cluj
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
5
5
years of professional experience
Work History
Technical support representative
Computer Generated Solutions (CGS)
Cluj-Napoca, Cluj
07.2023 - Current
- Resolved complex technical issues by providing effective troubleshooting, while maintaining positive client relationships through excellent communication skills.
- Enhanced customer satisfaction with proactive problem resolution, provided technical guidance to ensure smooth operations.
- Trained staff on new technologies, leading to better productivity.
- Kept abreast of latest technology trends for continuous learning, moreover, developed comprehensive knowledge of product offerings to facilitate customer decisions.
- Conducted market analysis to anticipate future trends and adjust strategies accordingly, maintaining the highest sales scores monthly applying these techniques.
- Worked diligently under pressure whilst maintaining a high standard of work, demonstrating resilience and dedication in demanding situations.
- Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
- Ranked top performer for months consecutively proving excellent soft skills based on costumer satisfaction, strong systems knowledge and sales skills based on added value and perfect problem resolution scores.
Assistant Manager
Meli Melo Paris
Cluj Napoca
06.2022 - 06.2023
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Provided support to manager during audits, ensuring accurate reports.
- Monitored sales performance regularly adjusting strategies as required.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Settled interpersonal issues between employees, stood in for the manager during a one and a half month medical leave without any previous training, successfully exceeding targeted sales goals by 10-20%.
Customer Service
About You Cluj Napoca
Cluj Napoca
06.2019 - 10.2019
- Handled 90+ calls and 30+ emails daily, with duties including signing up new costumers, retrieving costumer data, presenting relevant product information, and cancelling services.
- Assisted customers in navigating company website, improving online experience.
- Maintained clean and organised work station for optimal productivity.
- Promoted new products to customers, driving brand awareness.
- Directed customers to appropriate departments for specialised assistance, fostering seamless service delivery.
- Implemented feedback from customer surveys into practice, enhancing service quality.
- Memorized an entire line of company products, including prices and special discounts
- Remained courteous and calm, even during moments of costumer dissatisfaction, reducing the number of escalated calls, maintaining positive customer relationships.
Education
Veterinary Medicine -
USAMV Cluj Napoca
Cluj-Napoca, Cluj 10.2019 - 07.2022
Psychology
Universitatea Babeș-Bolyai
Cluj-Napoca, Cluj 10.2023 -
Bachelor - Biology-Chemistry
Colegiul National Márton Áron
Miercurea-Ciuc, Harghita 09.2015 - 07.2019
Skills
- Good communication with customers, staff, and management
- Customer service orientation
- Scheduling
- Promotion and marketing
- Inventory management
- Employee evaluation and training
- Technical troubleshooting
- Network support
- Database management
- Ticketing system proficiency
- Incident identification
- Patience under pressure
- Critical incident response
- Sales techniques
Languages
English
Advanced (C1)
Romanian
Fluent
Hungarian
Native
Affiliations
- Alpine skiing- Ski instructor- Experience teaching and guiding mostly, but not only young skiers
- Graphic Design and Body Arts- This one really is just a hobby, I truly enjoyed arts growing up, and now I mostly design tattoos that are in harmony with the human anatomy to help mostly myself and my friends with body positivity and accentuate it's beauty.
Accomplishments
I've spent 3 years in Harghita county's student council's leadership as Vice-president and in the Romanian Student Council as team leader and event organizer, offering guidance for other students, leading workshops in Time-management, Public Speaking, but mostly helping them find a healthy way to deal with pressure and stress on a daily basis.
Timeline
Psychology
Universitatea Babeș-Bolyai
10.2023 -
Technical support representative
Computer Generated Solutions (CGS)
07.2023 - Current
Assistant Manager
Meli Melo Paris
06.2022 - 06.2023
Veterinary Medicine -
USAMV Cluj Napoca
10.2019 - 07.2022
Customer Service
About You Cluj Napoca
06.2019 - 10.2019
Bachelor - Biology-Chemistry
Colegiul National Márton Áron
09.2015 - 07.2019
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